We do everything we can to make sure you have a brilliant experience when you travel with British Airways, but we know that sometimes things will go wrong. When that happens we want to hear about it. Call us and we will do our best to sort out the problem there and then. Or you can email or write to us and we will call you back to talk to you.
You can call us on 0844 493 0 787 (from the UK) or you can email us direct by filling in an online form now, and giving us the details.
If you are a member of our Executive Club we offer you a dedicated customer relations service. Log in below and choose the Information page. Click on 'customer support' and select 'customer relations' from the drop-down menu.
If you have damaged, delayed or lost baggage please click on the link below for advice.
If you want to ask us something about your travel plans, why not have a look at 'Your questions'? using the link below. We have a wealth of information on ba.com.
Where possible please send your request for a refund to the ticket issuer. If you bought your ticket from a travel agent please send your refund request to them.
If you bought your ticket on ba.com or over the phone with British Airways, you may be able to apply for a refund through Manage My Booking on ba.com.
In some cases you may not be able to get a refund of your ticket on ba.com or through your original ticket issuer, so please contact us as follows:
If you have been affected by a flight cancellation you may be entitled to compensation under EU legislation.