Contact us
Option 1 - Answers to our commonly asked questions
Option 2 - Search ba.com for an answer
Option 3 - What would you like to contact us about?
Contact us about damaged, delayed or lost baggage
We are sorry if your bag has been damaged, delayed or lost.
- Check on the status of a bag that has already been reported
- Tell us about a missing bag for the first time
- Start a claim for expenses or compensation
- Check on the status of your claim
Contact us about special assistance
If you are disabled, transporting pets, travelling with children or have children travelling alone.
Contact us to make a complaint
Contact us to make a complaint or share a comment about British Airways and the service we provided on your last trip with us.
Contact us to say "thank you"
Contact us about refunds
If you bought your ticket from a travel agent, you must send your refund request to them.
Contact us to give website feedback
Option 4 - All other reasons
Contact customer relations
Contact British Airways by email. Please be aware that this service isn’t available in all countries.