How to get in touch with us

Please select, from the menu below, the category which most closely matches your query.

 

Online Support  
   
For questions about finding information on our web site or assistance with online bookings, you may contact our web support unit. Please note if you are traveling within 72 hours, call 1-800-AIRWAYS for assistance.

 




Contact number





1-800-403-0882
Daily from 7:30 a.m. until midnight EST



 
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Reservations  
   
For flight reservations, hotel accommodations, car rental or travel insurance.

Our reservations agents can also assist with Future Travel Vouchers or Miscellaneous Charges Vouchers, Electronic Ticketing, Ticket Exchanges, Ticket reissues, Lost Ticket Replacement and Prepaid Tickets.

 




Contact number





1-800-AIRWAYS
24 hours a day, 7 days a week



   
Online resources
 
 
Flight Booking

 
 
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Group Reservations  
   
Our dedicated Group Reservations agents can assist with flight details for parties of ten or more people, traveling together from the same airport on the same flight and date.

 




Contact number





1-800-654-6150
Monday-Friday 9am-7pm EST



   
Online resources
 
 
Browse Schedules

 
 
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Executive Club Reservations  
   
For Executive Club reservations and award ticketing.

 




Contact numbers





Calling from within the US or Canada
1-800-452-1201
7:30am-8pm EST Daily

Calling from outside the US or Canada
718-335-7070



   
Online resources
 
 
Flight Booking
Redeem British Airways flights online
Log in to manage your account online
Apply for a PIN

 
 
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British Airways Holidays  
   
Are you a first time traveller looking to take in the sights? A veteran flyer ready to blaze your own unique trail? Seeking some quiet time in the countryside?

No matter. These worlds and more are waiting for you to uncover their mysterious ways, their grand history and their unique charms.

Create the perfect vacation with our wide selection of hotels, car rentals & tours throughout Britain Ireland, France, Italy and the Netherlands.

 




Contact number





1-877-4-A-VACATION
Monday-Friday 9am-7pm EST



   
Online resources
 
 

View brochures online
Request a brochure
Round-the-World fares

 
 
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Executive Club Member Services  
   
The British Airways Executive Club has been designed to recognise and reward business travellers with exclusive benefits every time they fly.

As a member you can earn Miles which you can exchange for flights to over 650 destinations worldwide. What's more, you can collect Miles when you fly with our partner airlines, in addition to using our hotel, car rental, business and financial partners

 




Contact numbers





Calling from within the US or Canada
1-800-955-2748
Monday-Friday 7am-7pm CST

Calling from outside the US or Canada
1-763-591-9731
Monday-Friday 7am-7pm CST



   
Online resources
 
 
Log in to manage your account online
Apply for a PIN
Join the Executive Club

 
 
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Venture Club  
   
Because your company is like no other, British Airways brings you the Venture Club™.

As a member, your company will reduce corporate travel expenses through:

  • Points earned toward valuable rewards such as free travel, upgrades, hotel accommodations, office equipment and quality merchandise
  • Special British Airways offers and partner discounts

What's more, business travellers continue to earn their own frequent flyer miles. And, there's no membership fee.

 




Contact number





1-800-206-7000
Monday-Friday 7am-7pm



   
Online resources
 
 
View the Venture Club web site
email Venture Club

 
 
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Customer Relations  
   
Contact Customer Relations if you are a US resident with questions or comments about a travel experience.

 




Address





British Airways Customer Relations USA
75-20 Astoria Blvd.
Jackson Heights, NY 11370



   
Fax number
 
 
347-418-4395

 
 
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Refunds  
   
Contact Refunds if you are a US resident and have questions about a ticket refund.

In order to allow us to better serve your request please provide the following information.

  • Your ticket number i.e. 125 XXXX XXX XXX
  • The Passengers Name
  • The flight number
  • The Date of Travel

Please note many tickets are refund restricted. This office can only process the refund of unrestricted tickets issued by British Airways in the USA. For tickets issued outside of the USA, due to certain currency restrictions we may not be able to process your refund in the USA.

 




Address





British Airways Ticket Refunds USA
75-20 Astoria Blvd.
Jackson Heights, NY 11370



   
Fax number
 
 
347-418-4241

 
 
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Travel Agency issued tickets  
   
For refund, these tickets must be presented to the original issuing office or travel agency for processing.

Exceptions:

  • If the ticket is more than 12 months since date of issue.
  • If the ticket is lost.
  • If the ticket requires re-auditing e.g. if you are seeking a refund and are not holding any remaining ticket coupons due to having traveled in a class other than originally ticketed.

If your travel agent issued ticket meets any of the above criteria you should forward the required information to the
British Airways Refund office

 
 
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World Cargo  
   
For information and reservations with British Airways World Cargo, please contact
your local World Cargo office

 
 
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Baggage Claims  
   
When you discover that your bag has been lost or damaged, a claim must be filed at the nearest British Airways airport office.

All efforts will be made to resolve the matter at that station. If you are a USA resident and the matter has not been resolved after 10 days, the file will be forwarded to one of two Baggage Claim Centers (see below).

Please allow 6-8 weeks for settlement.

If you would like to check on the arrival of delayed bags, please call Baggage Services at 1-800-828-8144. Be sure to have your ten digit file reference (e.g. JFKBA12345) available to expedite your call.

 




If you arrived at:
Boston, New York-JFK, Newark, Detroit, Philadelphia, Baltimore, Washington Dulles, Charlotte, Atlanta, Tampa, Orlando or Miami, please send copies of your ticket, boarding pass, Property Irregularity Report and receipts for expenses claimed to:






British Airways
Regional Baggage Center Eastern USA
PO Box 20789 North Terminal
Atlanta, GA 30320-0789
tel: 1-800-828-8144
fax: 404-765-3877


   
If you arrived at: Chicago, Dallas, Houston, Denver, Phoenix, San Diego, Los Angeles, San Francisco or Seattle, please send copies of your ticket, boarding pass, Property Irregularity Report and receipts for expenses claimed to:

 
 
British Airways
Regional Baggage Claims Center Western USA
PO Box 62173 AMF
Houston, TX 77205-2173
tel: 1-800-828-8144
fax: 281-233-3232