Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.



United States

AreaContact numberAddress/email
website link
Opening hours (EST)
 Reservations and general enquiries1-800-AIRWAYS
1-800-247-9297
-Daily
7am - 11pm
Changing a booking for hotels and cars1-877-4 A VACATION-Monday - Friday
7am - 11pm
Group bookings of more than ten people traveling together must be made through your local travel agent.
TTY contact number for hearing impaired1-866-393-0961-Daily
7am - 11pm
Online support1-800-403-0882
ba.com site helpDaily
7am - 11pm
British Airways Holidays1-877-4-A-VACATION
1-877-428-2228

Book hotels, cars Holidays
Daily
7am - 11pm
Customer Relations1-800-247-9297 (pre travel/reservations)
1-800-828-8144 (lost baggage)
1-718-425-5550
(post-travel queries)
Fax: +1 212 251 6711
Please do not send multiple faxes for the same enquiry, as this can slow down response times
British Airways
Customer
Relations USA
PO Box 300686
Jamaica,
NY 11430-0686
Email Customer Relations
-
Baggage claims1-800-828-8144
Fax: +1-212-251-6711
Please quote your ten digit file reference (e.g. JFKBA12345)
British Airways
Baggage Claims
PO Box 300686
Jamaica,
NY 11430-0686
Baggage claim form
-
Refunds
Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada and Bermuda and you are not able to process your refund online.
Ticket refundsFax: +1-212-251-6753British Airways
Ticket Refunds
USA
PO Box 300745
Jamaica,
NY 11430-0745
Refunds online 
-
Refund vouchers for
future travel
-British Airways
Ticket Unit
PO Box 300702
Jamaica,
NY 11430-0702
-
British Airways
World Cargo
-Find your local office-