Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

 



United Kingdom

AreaContact numberAddress/email/ website linkOpening hours
New reservations0844 493 0787
(from the UK)
-Daily
07:30 - 20:00
Customer Support (general enquiries)0844 493 0787
(from the UK)
-Daily
06:00 - 20:00
Changing a booking for hotels and cars To change a booking paid with Avios go to the Executive Club

To change all other hotel and car bookings:
0844 493 0787
(from the UK)
-

Daily
07:30 - 20:00
Flight arrival and
departure
information
0844 493 0777
(from the UK)
Arrivals and departures:
View on ba.com
View on your mobile
Daily
06:00 - 20:00
Group Sales
0844 493 0765
(from the UK)
Group travelMonday - Friday
08:30 - 17:00
Web Support0844 493 0767
(from the UK)
ba.com site helpMonday - Friday
08:00 - 20:00

Saturday - Sunday
09:00 - 17:15
Minicom for the
hearing impaired
0845 700 7706
(from the UK)
If you don't have minicom access please use our email facilityMonday - Friday
08:00 - 20:00

Saturday - Sunday
09:00 - 17:15
Customer Relations0844 493 0787
(from the UK)
Fax: +44 (0) 1787 883 195

British Airways Customer Relations
PO Box 1126
Uxbridge
UB8 9XS
Online form for UK residents

Monday - Friday
09:00 - 17:15
Tracing lost baggage0844 493 0785
(from the UK)
Baggage Tracer Daily
06:00 - 20:00
Baggage claims0844 493 0787
(from the UK)
Fax: +44 (0) 1787 883 195

British Airways Baggage Claims
PO Box 1126
Uxbridge
UB8 9XS

Baggage claim form

Monday - Friday
08:00 - 18:30
Paper ticket refunds British Airways
Refunds
Department
(R46/HDA1)
PO Box 365
Harmondsworth
Middlesex
UB7 0GB
-
e-ticket refunds0844 493 0787
(from the UK)
Option 3, quoting
booking reference
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