Please choose a country from the drop down menu below to find the contact details of our worldwide offices.
| Area | Contact number | Address/email/ website link | Opening hours |
|---|---|---|---|
| New reservations | 0844 493 0787 (from the UK) | - | Daily 07:30 - 20:00 |
| Customer Support (general enquiries) | 0844 493 0787 (from the UK) | - | Daily 06:00 - 20:00 |
| Changing a booking for hotels and cars | To change a booking paid with Avios go to the Executive Club To change all other hotel and car bookings: 0844 493 0787 (from the UK) | - | Daily 07:30 - 20:00 |
| Flight arrival and departure information | 0844 493 0777 (from the UK) | Arrivals and departures: View on ba.com View on your mobile By text message | Daily 06:00 - 20:00 |
| Group Sales | 0844 493 0765 (from the UK) | Group travel | Monday - Friday 08:30 - 17:00 |
| Web Support | 0844 493 0767 (from the UK) | ba.com site help | Monday - Friday 08:00 - 20:00 Saturday - Sunday 09:00 - 17:15 |
| Minicom for the hearing impaired | 0845 700 7706 (from the UK) | If you don't have minicom access please use our email facility | Monday - Friday 08:00 - 20:00 Saturday - Sunday 09:00 - 17:15 |
| Customer Relations | 0844 493 0787 (from the UK) Fax: +44 (0) 1787 883 195 | British Airways Customer Relations (S506) PO Box 5619 Sudbury Suffolk CO10 2PG Online form for UK residents | Monday - Friday 09:00 - 17:15 |
| Tracing lost baggage | 0844 493 0785 (from the UK) | Baggage Tracer | Daily 06:00 - 20:00 |
| Baggage claims | 0844 493 0787 (from the UK) Fax: +44 (0) 1787 883 195 | British Airways Baggage Claims Unit (S506) PO Box 5619 Sudbury Suffolk CO10 2PG | Monday - Friday 08:00 - 18:30 |
| Paper ticket refunds | British Airways Refunds Department (R46/HDA1) PO Box 365 Harmondsworth Middlesex UB7 0GB | - | |
| e-ticket refunds | 0844 493 0787 (from the UK) Option 3, quoting booking reference | - | - |
