Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

 



United Kingdom

Reason for callContact detailsAddress/email/ website linkOpening hours
New bookings, price or availability enquiries for flights, hotels, car hire or upgrades0844 493 0787 option 1
-Daily 07:30 - 20:00
Enquiries regarding date/destination changes of existing flight bookings0844 493 0787 option 3
-Daily 06:00 - 20:00
Enquires regarding payment/date/destination changes of existing hotel and car hire bookings0844 493 0787 option 3-Daily 07:30 – 20:00
Flight booking refund enquiries0844 493 0787 option 5-Daily 06:00 - 20:00
Hotel or car hire refund enquiries 0844 493 0787 option 3-Daily 07:30 – 20:00
Flight arrival and departure information0844 493 0777
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Automated system available 24hrs
Agents available daily 06:00 - 20:00
Special Requests including;
meals/wheelchairs
0844 493 0787 option 5-Daily 06:00 - 20:00
Purchase of seating/extra bags0844 493 0787 option 3-Daily 06:00 - 20:00
Seating/baggage policy enquiries including allowances0844 493 0787 option 5
-Daily 06:00 - 20:00
Group sales0844 493 0765Group travelMonday – Friday
08:30 - 17:00
Customer relations & baggage claims0844 493 0787 option 4British Airways
Customer
Relations (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG
Online form for UK residents
Monday – Friday
09:00 - 17:15
Saturday
09:00 - 17:00
Baggage claims0844 493 0787 option 4British Airways
Customer
Relations (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG
Baggage claim form
Monday – Friday
09:00 - 17:15
Saturday
09:00 - 17:00
Minicom for the hearing impaired0845 700 7706Or if you don't have minicom access please email usDaily 06:00 - 20:00
Tracing of delayed baggage0844 493 0785Baggage TracerDaily 06:00 - 20:00
Other enquiries including;
API (Advanced Passenger Information), airport information, website navigation
0844 493 0787 option 5ba.com site helpDaily 06:00 - 20:00