| Area | Contact number | Address/email website link | Opening hours (EST) |
|---|---|---|---|
| Reservations and general enquiries | 1-800-AIRWAYS 1-800-247-9297 | - | Daily 7am-11pm |
| Changing a booking for hotels and cars | 1-877-4 A VACATION | - | 0700 - 2300 Local |
| Group bookings of more than ten people traveling together must be made through your local travel agent. | |||
| TTY contact number for hearing impaired | 1-866-393-0961 | - | Daily 7am-11pm |
| Online support | 1-800-403-0882 | ba.com site help | Daily 7am-11pm |
| British Airways Holidays | 1-877-4-A-VACATION 1-877-428-2228 | Book hotels, cars Holidays | Daily 7am-11pm |
| Customer Relations | Fax: +1 212 251 6711 Please do not send multiple faxes for the same enquiry, as this can slow down response times | British Airways Customer Relations USA PO Box 300686 Jamaica, NY 11430-0686 Email Customer Relations | - |
| Baggage claims | 1-800-828-8144 Fax: +1-212-251-6711 Please quote your ten digit file reference (e.g. JFKBA12345) | British Airways Baggage Claims PO Box 300686 Jamaica, NY 11430-0686 | - |
| Refunds Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada and Bermuda and you are not able to process your refund online. | |||
| Ticket refunds | Fax: +1-212-251-6753 | British Airways Ticket Refunds USA PO Box 300745 Jamaica, NY 11430-0745 Refunds online | - |
| Refund vouchers for future travel | - | British Airways Ticket Unit PO Box 300702 Jamaica, NY 11430-0702 | - |
| British Airways World Cargo | - | Find your local office | - |