| Area | Contact number | Address/email website link | Opening hours (EST) |
|---|---|---|---|
| Reservations and general enquiries | 1-800-AIRWAYS 1-800-247-9297 | - | Daily 7am-1am |
| Group bookings of more than ten people traveling together must be made through your local travel agent. | |||
| TTY contact number for hearing impaired | 1-866-393-0961 | - | Daily 7am-1am |
| Online support | 1-800-403-0882 | ba.com site help | Daily 7am-1am |
| British Airways Holidays | 1-877-4-A-VACATION 1-877-428-2228 | Book hotels, cars Holidays | Monday-Friday 9am-7pm |
| On Business | 1-800-255-5305 | Email On Business | Monday-Friday 8am-8pm |
| Customer Relations | Fax: +1 347 418 4395 Please do not send multiple faxes for the same enquiry, as this can slow down response times | British Airways Customer Relations USA PO Box 690098 East Elmhurst, NY 11369-0098 Email Customer Relations | - |
| Baggage claims | 1-800-828-8144 Fax: +1 347-418-4395 Please quote your ten digit file reference (e.g. JFKBA12345) | British Airways Baggage Claims PO Box 690098 East Elmhurst, NY 11369-0098 | - |
| Refunds Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada and Bermuda and you are not able to process your refund online. | |||
| Ticket refunds | Fax: +1-347-418-4241 | British Airways Ticket Refunds USA PO Box 690357 East Elmhurst, NY 11369-0357 Refunds online | - |
| Refund vouchers for future travel | - | British Airways Ticket Unit PO Box 690496 East Elmhurst, NY 11369-0496 | - |
| British Airways World Cargo | - | Find your local office | - |