Please choose a country from the drop down menu below to find the contact details of our worldwide offices.
Due to the current disruption with postal services please avoid sending letters to British Airways. Where possible please use the online form, fax or telephone numbers below.
| Area | Contact number | Address/email/ website link | Opening hours |
|---|---|---|---|
| Reservations and general enquiries | 0844 493 0 787 (from the UK) | - | Daily 06:00-20:00 |
| Flight arrival and departure information | 0844 493 0 777 (from the UK) | Arrivals and departures | Daily 06:00-20:00 |
| Group Sales | 0844 493 0 765 | Group travel | Monday-Friday 08:30-17:15 |
| Web Support | 0844 493 0 767 (from the UK) | ba.com site help | Monday-Friday 08:00-20:00 Saturday-Sunday 09:00-17:15 |
| Special assistance | 0844 493 0 787 (from the UK) | - | Daily 06:00-20:00 |
| On Business | 0844 493 0748 | Email us | Monday-Friday 09:00 – 17:00 |
| Minicom for the hearing impaired | 0845 70 077 06 (from the UK) | If you don't have minicom access please use our email facility | Monday-Friday 08:00-20:00 Saturday-Sunday 09:00-17:15 |
| Customer Relations | 0844 493 0 787 (from the UK) Fax: +44 (0) 17 8788 3195 | British Airways Customer Relations (S506) PO Box 5619 Sudbury Suffolk CO10 2PG Online form for UK residents | Monday-Friday 08:00-18:30 |
| Tracing lost baggage | 0844 493 0785 (from the UK) | Baggage Tracer | Daily 06:00 to 20:00 |
| Baggage claims | 0844 493 0787 (from the UK) Fax: +44 (0) 17 8788 3195 | British Airways Baggage Claims Unit (S506) PO Box 5619 Sudbury Suffolk CO10 2PG | Monday-Friday 08:00 to 18:30 |
| Paper ticket refunds | +44 (0)20 8564 2111 Fax: +44 (0)20 8738 9353 | British Airways Refunds Department (R46/HDA1) PO Box 365 Harmondsworth Middlesex UB7 0GB | - |
| e-ticket refunds | 0844 493 0 787 (from the UK) Option 3, quoting booking reference | - | - |