Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.



Canada

AreaContact numberAddress/email
website link
Opening hours
EST
 Reservations and general enquiries1-800-AIRWAYS
1-800-247-9297
-07:00 - 23:00
Daily
Changing a booking for hotels and cars1-877- 4 A VACATION-07:00 - 23:00
Monday - Friday
Group bookings of more than ten people traveling together must be made through your local travel agent.
TTY contact number
for hearing impaired
1-866-393-0961-07:00 - 23:00
Daily
Online support1-800-403-0882

If traveling within
72 hours call:
1-800-AIRWAYS
1-800-247-9297
ba.com site help 07:00 - 23:00
Daily
British Airways
Holidays
1-800-AIRWAYS
1-800-247-9297

or in Toronto:
1-877-428-2228
Book hotels, cars, holidays 07:00 - 23:00
Daily
Customer RelationsFax:
1-212-251-6711

Please do not send multiple faxes for the same enquiry, as this can slow down response times
British Airways
Customer Relations
USA
PO Box 300686
Jamaica,
NY 11430-0686

Email Customer Relations 
-
Baggage claims1-800-828-8144
Fax:
1-877-767-7943

Please quote your ten digit file reference (e.g. YYZBA12345)
British Airways
Baggage Claim
PO Box 300686
Jamaica,
NY 11430-0686
Baggage claim form
-
Refunds
Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada and Bermuda and you are not able to process your refund online.
Ticket refundsFax: 1-212-251-6753British Airways
Ticket Refunds
USA
PO Box 300745
Jamaica,
NY 11430-0745

Refunds online
-
Refund vouchers
for future travel
-Ticket Unit
PO Box 300702
Jamaica,
NY 11430-0702
-
Not all travel vouchers are refundable.
British Airways
World Cargo
-Find your local office -