| Area | Contact number | Address/email website link | Opening hours EST |
|---|---|---|---|
| Reservations and general enquiries | 1-800-AIRWAYS 1-800-247-9297 | - | 07:00 - 23:00 Daily |
| Changing a booking for hotels and cars | 1-877- 4 A VACATION | - | 07:00 - 23:00 Monday - Friday |
| Group bookings of more than ten people traveling together must be made through your local travel agent. | |||
| TTY contact number for hearing impaired | 1-866-393-0961 | - | 07:00 - 23:00 Daily |
| Online support | 1-800-403-0882 If traveling within 72 hours call: 1-800-AIRWAYS 1-800-247-9297 | ba.com site help | 07:00 - 23:00 Daily |
| British Airways Holidays | 1-800-AIRWAYS 1-800-247-9297 or in Toronto: 1-877-428-2228 | Book hotels, cars, holidays | 07:00 - 23:00 Daily |
| Customer Relations | Fax: 1-212-251-6711 Please do not send multiple faxes for the same enquiry, as this can slow down response times | British Airways Customer Relations USA PO Box 300686 Jamaica, NY 11430-0686 Email Customer Relations | - |
| Baggage claims | 1-800-828-8144 Fax: 1-877-767-7943 Please quote your ten digit file reference (e.g. YYZBA12345) | British Airways Baggage Claim PO Box 300686 Jamaica, NY 11430-0686 | - |
| Refunds Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada and Bermuda and you are not able to process your refund online. | |||
| Ticket refunds | Fax: 1-212-251-6753 | British Airways Ticket Refunds USA PO Box 300745 Jamaica, NY 11430-0745 Refunds online | - |
| Refund vouchers for future travel | - | British Airways Correspondence Unit 4887 Belfort Road Jacksonville FL 32256 | - |
| British Airways World Cargo | - | Find your local office | - |
