Contact Customer Relations

A member of cabin crew with an umbrella.

Help when you need it

We are sorry your travel experience with us didn’t meet your expectations. Our Customer Relations team is waiting to help you.

Customer Relations can help with any issues encountered during or after your journey. If your question is about a trip you haven't taken yet, please contact Reservations and general enquiries


Complaints and other claims

Staff assisting customers.

To make a new complaint or claim, please choose from the following options:


> Contact Customer Relations

> Email us via our web form


To update us or check on an existing complaint or claim, please choose from the following options:


> Update us on the phone

> Update us by web form

Contact the Department of Transportation

USA flag.

To contact the United States Department of Transportation, you can write to: 


Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590


> Visit the Department of Transportation website for more information 



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