Frequently Asked Questions

As a UK based Diamond Club member, you can use our new Diamond Club website www.diamondclub.org

As a non-UK/SWP based Diamond Club member you can log into your Diamond Club account and check your mileage balance online at www.diamondclub.org

As a non-UK based Diamond Club member your Diamond Club account will close on 31 December 2012. Any destinations or status miles remaining in your account on this date will automatically expire.

We are currently reviewing options for our customers who live in the South West Pacific. We will freeze your Diamond Club account and destinations miles balance until further notice but assure our members in the South West Pacific that your loyalty is important to us and we will do everything we can to complete this review quickly.

Use the new website at www.diamondclub.org

Queries can be submitted using the online ‘Contact Us’ section or by contacting the Diamond Club call centre.

British Airways does not offer an unlimited or lifetime tier status. Diamond Club Lifetime Gold customers will therefore be invited to join the Executive Club Gold tier for a minimum of one year.

The Diamond Club is moving to a UK only programme on 31 December 2012. This means that the Diamond Club programme outside of the UK and South West Pacific will close on this date. As a UK based Diamond Club member you can continue to collect destinations miles with a MBNA Diamond Club credit card from MBNA. We will be in touch with members in South West Pacific in due course to advise the options available to them.

Any existing bookings you have with any Star Alliance airlines, Virgin Atlantic, Qatar, Jet Airways, Transaero, British Airways or with bmi regional will be honoured and you can travel as planned.

Due to the fact that bmi is no longer a member of the Star Alliance, and Virgin Atlantic is no longer a partner of the Diamond Club, you will not earn any destinations or status miles on any future bookings with these airlines. You can continue to collect destinations or status miles when you fly with bmi regional until 30 September 2012.

You can continue to collect destinations miles when you fly with Qatar, Jet Airways, Transaero and British Airways until 27 October 2012. Bmi baby ceased operation on 9 September 2012.

Unfortunately you will be unable to amend any existing bookings you have with any Star Alliance airlines or with Virgin Atlantic. You can continue to amend any existing bookings you have with bmi Regional until 30 September, or with Qatar, Jet Airways, Transaero and British Airways until 27 October after which you will be unable to make any amendments to your booking.

You can choose to cancel any future award bookings you have with any previous or existing bmi air partners at any time.

As a Diamond Club member based outside of the UK, if you choose to cancel an existing award booking after 27 October 2012 you will receive a full refund of any cash and destinations miles paid when the booking was made. Please note that you must transfer any destinations miles to your Executive Club account before 31 December 2012 when the Diamond Club programme closes outside of the UK and in Australia and New Zealand.

As a non-UK based Diamond Club member, if you choose to cancel an existing award booking after 31 December 2012 you will receive a full refund of any cash paid when the booking was made. Unfortunately you will not receive a refund of any destinations miles paid due to the fact that your non-UK based Diamond Club account will be closed from 31 December onwards.

The normal refund policy will apply for any cancelled award bookings. You will receive a full refund of any miles and cash paid for the booking. Any refund of destinations miles will be made into your Diamond Club account.

You can continue to earn destinations miles when you fly with bmi, British Airways, Qatar, Jet Airways and Transaero.  Please note that if you have a booking with any of these airlines where the date of travel is after 27 October, your booking will be honoured however you will not earn destinations miles.

You can continue to earn status miles when you fly with bmi or bmi Regional. Please note that you will no longer earn status or destinations miles when flying with bmi Regional after 30 September.  You can continue to earn status miles when you fly with bmi until 27 October 2012.

You can no longer earn destinations miles when you fly with any Star Alliance airlines or with Virgin Atlantic. You will no longer be able to earn destinations miles when you fly with bmi Regional after 30 September 2012.

You can no longer earn status miles when you fly with any Star Alliance airlines. You will not earn any destinations or status miles when you fly with bmi Regional after 30 September 2012.

Yes, you can continue to buy destinations miles online until 27 October 2012.

You can continue to earn destinations miles with bmi partner hotels, when shopping online and with your MBNA Diamond Club credit card account from MBNA. Please note that after 27 October you will only be able to collect destinations miles using a MBNA Diamond Club credit card account from MBNA

You can continue to earn destinations miles with bmi partner hotels and when you shop online. You will no longer be able to earn destinations miles after 27 October 2012.

You can no longer earn destinations miles with bmi hotels, Europcar or Purple Parking.

You will be able to continue collecting destinations miles after 27 October using a MBNA Diamond Club credit card account from MBNAff

The Diamond Club is moving to a UK only programme, and as a non-UK based Diamond Club member you will be unable to earn destinations miles after 27 October 2012. Any destinations miles that remain in your account after this date should be transferred to Avios with the Executive club before 31 December 2012 when the non-UK programme closes.

After 27 October you will no longer be able to earn destinations miles with the Diamond Club, therefore if your Diamond Club number is linked to a future British Airways flight booking you should update your booking with your Executive Club number in order to earn Avios and Tier Points through your Executive Club account instead.

You can continue to redeem destinations miles for flights with bmi, British Airways, Qatar, Jet Airways and Transaero. You will not be able to redeem destinations miles after 27 October, however you will be able to transfer your destinations miles into Avios with the British Airways Executive Club.

You can no longer redeem destinations miles for bmi hotel and Europcar discount vouchers or for treats.

If you would like to redeem destinations miles after 27 October, you will have to transfer them 1:1 to Avios with the Executive Club. You can then redeem your Avios for flights with British Airways, oneworld airlines and British Airways partner airlines, hotels and car hire.

In order to transfer destinations miles to Avios you must become a member of the Executive Club. Please ensure that the details on your Diamond Club and Executive Club accounts match, including name, email address and date of birth – this will allow us to process your request. To request the transfer you must log into your Executive Club account, select ‘update my details’ from the left hand navigation menu and then select ‘Combine my Avios’ from the list of options on your screen. To complete the request, simply follow the instructions on your screen.

You can continue to transfer destinations miles to Avios until further notice. Please note that you will only be able to collect destinations miles using an MBNA credit card from 27 October onwards. In order to redeem destinations miles collected through your MBNA Diamond Club credit card account from MBNA after 27 October, you will have to transfer your destinations miles to Avios.

As a non-UK based Diamond Club member you will be unable to check your mileage balance online after 27 October. You can call the Diamond Club to check your mileage balance or you can view your destinations miles balance through your Executive Club account when you use the transfer tool.

You can transfer destinations miles to Avios until 31 December 2012. Any destinations miles remaining in your account after this date will automatically expire when the non-UK programme closes.

No, status miles are non-transferable. If you hold Gold or Silver Diamond Club tier status British Airways will match your tier within the Executive Club.

When you tier match within the Executive Club you will be given your new tier status for the remainder of your existing Executive Club membership year, and the full membership year following.

Available to customers using the Diamond Club plus American Express® Credit Card from MBNA, the Diamond Club plus Credit Card Account or the Diamond Club MasterCard with annual fee. Simply use one of the above cards to book British Airways operated flights online and receive a 10% discount. You must be eligible for the discount, login to your diamondclub.org account and click on the link for more details. Terms and conditions apply.

BA operated flights does not include flights operated by any other airline which are sold under the BA code with the exception of those operated by BA Citiflyer Limited, Comair Pty Limited and Sun Air of Scandinavia A/S. Such discount shall not (a) apply to bookings containing both BA operated and other carrier operated flights or (b) be applied to taxes, fees or charges or any fuel surcharge

Use your Diamond Club Credit Card to purchase British Airways flights online at ba.com

No. The only way to earn destinations miles is as a UK member who earns destinations miles through the Credit Card.