Frequently Asked Questions

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Last updated: 7 January 2014

Diamond Club

For full information on the changes and what this means for you please see the questions and answers below.

 

Diamond Club and Executive Club – general questions

As a UK-based Diamond Club member, how can I check my destinations miles balance?

 

As a UK based Diamond Club member, you can use our new Diamond Club website: Diamond Club

Are you closing Diamond Club?

 

The Diamond Club moved to a UK only programme on 31 December 2012. As a result the Diamond Club programme outside of the UK and is now closed. As a UK based Diamond Club member you can continue to collect destinations miles with a MBNA Diamond Club credit card from MBNA.

Diamond Club and Executive Club – existing award bookings

Will my future award booking with a Star Alliance airline, Virgin Atlantic, Qatar, Jet Airways, Transaero, BA, bmi baby/regional be honoured?

 

Any existing bookings you have with any Star Alliance airlines, Virgin Atlantic, Qatar, Jet Airways, Transaero, British Airways or with bmi regional will be honoured and you can travel as planned. Due to the fact that bmi is no longer a member of the Star Alliance, and Virgin Atlantic is no longer a partner of the Diamond Club, you will not earn any destinations or status miles on any future bookings with these airlines.

Can I cancel or amend my future award booking with a Star Alliance airline, Virgin Atlantic, Qatar, Jet Airways, Transaero, BA or bmi regional?

 

Unfortunately you will be unable to amend any existing bookings you have with any Star Alliance airlines or with Virgin Atlantic. You can choose to cancel any future award bookings you have with any previous or existing bmi air partners at any time.

As a non-UK based Diamond Club member with a future award booking – what is the refund policy?

 

As a Diamond Club member based outside of the UK, if you choose to cancel an existing award booking after 27 October 2012 you will receive a full refund of any cash and destinations miles paid when the booking was made.

As a UK-based Diamond Club member with a future award booking – what is the refund policy if I would like to cancel my future award booking?

 

The normal refund policy will apply for any cancelled award bookings. You will receive a full refund of any miles and cash paid for the booking. Any refund of destinations miles will be made into your Diamond Club account.

Diamond Club and Executive Club – earning

As a Diamond Club member which airlines can I continue to earn destinations miles with when I fly?

 

You can only earn destination miles through spending on the MBNA Diamond Club Credit Card.

As a UK based Diamond Club member, how can I collect destinations miles after 27 October?

 

You will be able to continue collecting destinations miles after 27 October 2012 using a MBNA Diamond Club credit card account from MBNA.

As a UK based Diamond Club member with a future booking on British Airways, how can I earn Avios and tier points with the Executive Club on my booking

 

You can no longer earn destinations miles with the Diamond Club on flights, therefore if your Diamond Club number is linked to a future British Airways flight booking you should update your booking with your Executive Club number in order to earn Avios and Tier Points through your Executive Club account instead.

As a UK based Diamond Club member, how do I redeem destinations miles?

 

If you would like to redeem destinations miles after, you will have to transfer them at a rate of 1:1 to Avios with the Executive Club. You can then redeem your Avios for flights with British Airways, oneworld airlines and British Airways partner airlines, hotels and car hire.

Diamond Club and executive Club – transfer tool

As a Diamond Club member, how do I transfer my destinations miles to Avios?

 

In order to transfer destinations miles to Avios you must be a member of the Executive Club. Please ensure that the details on your Diamond Club and Executive Club accounts match, including name, email address and date of birth – this will allow us to process your request. To request the transfer you must log into your Executive Club account, select ‘update my details’ from the left hand navigation menu and then select ‘Combine my Avios’ from the list of options on your screen. To complete the request, simply follow the instructions on your screen.

As a UK based Diamond Club member when does my ability to transfer destinations miles to Avios end?

 

You can continue to transfer destinations miles to Avios until further notice. Please note that you will only be able to collect destinations miles using an MBNA credit card from 27 October onwards. In order to redeem destinations miles collected through your MBNA Diamond Club credit card account from MBNA, you will have to transfer your destinations miles to Avios.

As a non-UK based Diamond Club member your account is now closed.

As a Gold/Silver Diamond Club member, how long will my tier match within the Executive Club last?

 

If you tier matched within the Executive Club you will have been given your new tier status for the remainder of your existing Executive Club membership year, and the full membership year following.

Diamond Club and Executive Club – The MBNA Diamond Club Credit Card

How do I get a 10% discount on BA flight purchases?

 

Available to customers using the Diamond Club plus American Express® Credit Card from MBNA, the Diamond Club plus Credit Card Account or the Diamond Club MasterCard with annual fee. Simply use one of the above cards to book British Airways operated flights online and receive a 10% discount. You must be eligible for the discount, login to your diamondclub.org account and click on the link for more details. Terms and conditions apply.

BA operated flights does not include flights operated by any other airline which are sold under the BA code with the exception of those operated by BA Citiflyer Limited, Comair Pty Limited and Sun Air of Scandinavia A/S. Such discount shall not (a) apply to bookings containing both BA operated and other carrier operated flights or (b) be applied to taxes, fees or charges or any fuel surcharge

How do I get double destinations miles for purchasing BA flights?

 

Use your Diamond Club Credit Card to purchase British Airways flights online at ba.com

Can I earn destinations miles in any other way except through the Diamond Club Credit Card from MBNA?

 

No. The only way to earn destinations miles is as a UK member who earns destinations miles through the Credit Card.