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Damaged, delayed and lost baggage

Overflowing suitcase.

We are sorry that your baggage has been mishandled

If British Airways misplaces or loses your baggage, we will make every effort to return it to you as soon as possible and deliver it to an address of your choice free of charge within 24 hours of its arrival at their final destination. The majority of bags are re-united with their owners within 72 hours.

What would you like to do?

Where are my bags?

Where are my bags

Check on the status of a bag that has already been reported

You can check on the status of a bag that has already been reported using the baggage tracking service if

If your baggage has been delayed, we will deliver it to you when it arrives. This service is not available in some countries due to local government restrictions, but we will advise you if this applies.

Baggage tracking service

Report delayed or missing bags

Delayed or missing bags

Tell us about a missing bag for the first time

  • If you do not have a baggage file reference number, you can obtain one by completing a baggage file at your arrival airport.
  • This report needs to be made within 3 days of your arrival.
  • We will use the information to find your bag and return it as soon as possible.
  • If you have already told us about your missing bag and have a baggage file reference number, you do not need to raise a report.

Baggage contact telephone numbers

Update your missing/delayed bag report with new details

If you need to update the telephone number where you can be reached or delivery address where the delayed bag is to be sent, please contact us.

Baggage contact telephone numbers

Claim baggage expenses or compensation

Baggage expenses or compensation

Start a claim for expenses or compensation

If you do not have insurance that covers you for any relevant loss, you may claim from us for:

  • for baggage reported as missing over 3 days ago
  • for expenses incurred because of a delay to your bag
  • for damage to your bag
  • for items missing or damaged in your bag

If you do have travel insurance, you may have more comprehensive cover than we can offer. We will provide you with a written report, on request, to send to your insurer as proof of loss, damage or delay to your baggage, in support of your claim.

Baggage contact telephone numbers

Check on the status of your claim

If you have already submitted a claim, and wish to find out the latest status then please contact us.

Baggage contact telephone numbers

Insurance and baggage liability limitations

Whilst we will make every attempt to ensure your baggage is handled with care, you should know that British Airways’ liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.

The extent of airline liability is not based on the weight of the bag nor its value. British Airways does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.

Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.

We strongly recommend that you obtain adequate travel insurance cover prior to your journey. Use the following links for further information: