Additional needs

We need to know if you have additional needs before you travel with British Airways, so that we can provide you with the necessary assistance throughout your journey.

We need you to contact us if you:

  • have a disability
  • need to book a wheelchair
  • want to check if you are fit to fly
  • wish to order a special meal

Tell us in advance
To ensure that we can make the necessary arrangements, you must tell us about your needs at the time of booking or no later than the day before you travel.

If you have booked at ba.com, please call your local British Airways office immediately after you have purchased your ticket to tell us about your additional needs.

Find out more using the links below:

Assistance at the airport and in-flight

Wheelchairs and buggies provided by the airport
Please let us know a day in advance, or preferably at time of booking if you need a wheelchair or buggy to help you through the airport. We will try our best to ensure that the airport provides this service for you.

Travelling with your own wheelchair

  • We can usually arrange to carry your wheelchair or mobility aid on your flight.
  • Please tell us your wheelchair’s measurements and weight at the time of booking.
  • If space is available, we will store collapsible wheelchairs and mobility aids in the aircraft cabin. If we cannot do this they will be carried in the hold.
  • One mobility aid e.g. a wheelchair will be carried free of charge in addition to the applicable checked baggage allowance.
  • Special permission must be requested when bookings are made for mobility aids over 30kg because of weight and space restrictions.
  • If you have a battery-powered wheelchair, you need to take certain safeguards before you travel. Please ask for details when you contact us.
  • We will try our best to ensure that, if you wish, you can stay in your own wheelchair until you arrive at the boarding gate. However, all airports are different and sometimes it is not practical.
  • At some airports we may have to check wheelchairs or mobility aids into the aircraft hold and give them back to you in the arrivals baggage hall of your destination airport. If we do this we will transport you from check in to the aircraft in another wheelchair and, on arrival, from the aircraft to the baggage hall.

Facilities on board
We provide the following facilities to help you when on board our aircraft:

  • on board wheelchairs on all longhaul twin-aisled aircraft
  • adapted toilets with handrails on some twin-aisled aircraft, however cabin crew cannot assist in the toilet
  • a number of seats with lifting armrests for ease of access

Restrictions on certain aircraft

  • On Airbus A319 aircraft we cannot carry wheelchairs or mobility aids weighing more than 60kg due to limited space and weight restrictions.
  • If you are travelling on a flight operated by one of our airline alliance or franchise partners, please contact us to find out if you will be flying on one of the aircraft types mentioned.

Visually impaired passengers

  • A meet and assist service can be provided, if you need to be guided to and from the aircraft.
  • Transport to and from the aircraft can be provided from the airport terminal building when necessary.
  • Braille cards are available on some flights and assistance is given to visually impaired and blind passengers.

 

Hearing impaired passengers

  • We offer separate briefings about safety procedures for deaf and hard of hearing customers.
  • The English version of the in-flight safety video includes sign language.
  • Induction loop facilities are available at most airports and on board through our in-flight headphones.
  • Headphones are compatible with standard hearing aids switched to the ‘T’ position.

Companions providing assistance

  • If you are not capable of taking care of all your physical needs independently in-flight, we ask you to travel with a companion who can assist you.
  • We cannot assume obligation for providing on board assistance, which might contravene health, safety or hygiene requirements.

 

On board seating

We always try to accommodate and assist all our customers with additional needs. Safety regulations stipulate that passengers with additional needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.

We will do our best to allocate you a seat that is most suitable to your needs.

Special meals

We offer a variety of special meals to meet both dietary and religious needs on the vast majority of our routes. These must be requested at the time of booking or no later than 24 hours in advance of travel.

Travelling with Guide/Assistance Dogs

Certified Assistance Dogs for blind, deaf or disabled passengers travel free of charge in the aircraft cabin on all British Airways services within the UK. In addition Assistance Dogs that are compliant with the Pet Travel Scheme may be carried in the cabin of the aircraft on certain international routes.

Travelling on Codeshare and Franchise partners

SUN-AIR of Scandinavia A/S


Travelling on a flight operated by SUN-AIR of Scandinavia A/S following precautions are valid.
 
Please contact us if you:

  • Have a disability
  • Need to book a wheelchair
  • Require special assistance


To ensure that we can make the necessary arrangements, you must tell us about your needs at the time of booking or no later than 48 hours before you travel.  Please contact your local BA office or your ticket office in Billund on phone +45 7533 1611 or by email blloffice@sunair.dk


Wheelchairs and buggies provided by the airport

  • Please let us know 48 hours in advance, or preferably at time of booking if you need a wheelchair or buggy to help you through the airport. We will try our best to ensure that the airport provides this service for you.


Travelling with your own wheelchair

  • We can usually arrange to carry your wheelchair or mobility aid on your flight.  Due to the limited space in the hold on our Dornier 328 and Jetstream 31 aircrafts we are only able to carry manually collapsible wheelchairs.
  • We request you to check-in half an hour before regular check-in time to give us sufficient time to properly prepare your wheelchair for loading.
  • Please tell us your wheelchair’s measurements and weight at the time of booking.

 
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