Customers who have their own screen reading software should find that it works sufficiently well on ba.com. We suggest that if your software has a 'forms mode', that you do not turn it on.
Even if you don't have your own software, a free service can be used to read ba.com aloud to you, under your control. Anyone can use the service, which is provided by Browsealoud.
Customers who want more information about how we can help passengers with special needs should refer to the following page
Our approach to accessibility focuses on ensuring that ba.com is as usable as possible for real customers with real access issues, rather than on a strict compliance with technical standards.
We work with other organisations to help us achieve this, including the following:
AbilityNet, which is is a national charity helping disabled adults and children use computers and the internet by adapting and adjusting their technology.
SiteMorse is a commercial organisation that provides us with measurement tools against W3C accessibility standards.
Some of the checks we make when building web pages include: