Site Help

This section is designed to provide you with some help when using this site. If you have any more specific questions please use AskBA.

Technical requirements
System Requirements will operate on systems with Windows 95 upwards and the equivalent version of the Mac operating system. PC users will need a PC of at least Pentium 1 standard, with 32mb of memory.

Browser Version
You can access by using well known internet browsers such as Microsoft's Internet Explorer or Netscape's Navigator. Please note, if you have older versions of these products (prior to version 4) you will need to upgrade your browser in order to use this site. You can get information on updating your browser from both the Microsoft and Netscape company web-sites. Please note that does not yet support version 6 of the Microsoft and Netscape products. If you have this version you may experience some difficulties in viewing parts of the site.

How do I find my way around
The main navigation for the site is located on the left hand side of your screen.

1.  If you place the cursor or 'pointer arrow' over any of the main titles on the left you will see an arrow appear.
2.  If the arrow points 'down' this means that there is a sub-menu - click on the title once with your left hand mouse button to reveal it.
3.  If the arrow points to the right this means that you are going straight to a particular page or feature - clicking once with your left-hand mouse button will take you there.

Once you have accessed a particular page or feature you may also see links on the right-hand side of the page - clicking these will display additional information which supplements the main content of the page.

Help ! I think I am lost in your site
You are never lost within At any time you can do any of the following:

1.  Select 'Home' from the top or bottom of the page, this will take you back to the home-page (Please note, 'Home' will appear on every page).
2.  Select any of the left-hand main navigation options.
3.  Look at the 'navigation trail' that appears just above the content displayed in the centre of the page. This shows you exactly where you have come from to get to that particular page. By clicking the 'back' button on your internet browser you will be able to re-trace your steps.

I have clicked on something and a second window has appeared
When accessing certain parts of the site a second window will open, please do not be alarmed. This will allow you to use a number of additional resources and features delivered through The second window will be slightly smaller (so you should still see in the background). To return to your previous location simply close this window by clicking the 'X' located in the top right-hand corner, as you would for any Windows program.

What is AskBA and how do I use it?
AskBA is a new innovation from British Airways, aimed at providing you with the information you need. It is a "knowledge base" which you can search by entering a question. If the answer is available it will be displayed. If the answer is not immediately available you will be able to directly email BA to get an answer to your question. Where appropriate, a generic form of your question and answer will be entered into the knowledge base.

The knowledge base will then grow with information that you are asking us about, not information we feel you may wish to know.