Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats Refunds Groups Travel Change fees & refundable balance Online check-in restrictions Travel agency addendum Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone New Distribution Capability IAG booking portal Refund request Customer relations request Round the world request Agency discount request Corporate fare issues Leisure fare issues The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team On Business Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World Display guidelines

British Airways Travel Partner Connect

Your one-stop destination for all essential travel information, exclusively for our travel partners. Stay updated with the latest news and resources from British Airways.

Latest news

Los Angeles Terminal change

British Airways relocates its checkin operation at Los Angeles International Airport (LAX), effective 24 February 2026.

UK entry requirements for dual British passport holders

Updated entry requirements for dual British nationals as part of the rollout of the UK’s Electronic Travel Authorisation (ETA) system.

Customer contact details policy for agency bookings

An updated policy will take effect from 1 March 2026 for agency bookings that are non-compliant with IATA Resolution 830d.

Requests and queries

Corporate fares

For Corporate Fare filing issues (including published fares).

 Raise an issue Raise an issue

Customer relations

Customer Relations requests on behalf of your customers.

 Raise a request Raise a request

Leisure fares

For Leisure Fares Distribution issues (including published fares).

 Raise an issue Raise an issue

Ticketing authority

Request access to our EDIFACT and NDC content to book and issue tickets on our behalf

 Raise a request Raise a request

Refund requests

Requests for refunds when you're unable to do this in your GDS.

 Raise a request Raise a request

We value your feedback

Overall, how satisfied are you with the webpage?

Please select an option.

Please enter some value

Send
AA SalesLink iberiagencias.com jalagency.com finnair.com easy oneworld.com Terms and Conditions Disclosure EU Regulations Conditions of Carriage Privacy Policy