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london-heathrow-airport

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Welcome to London Heathrow

http://photolibrary.heathrow.com/

London Heathrow is the UK's largest airport and a gateway for many of our destinations worldwide.

Whether you’re looking for the best places to eat and shop or want to find out about airport facilities, we'll help you get the most out of your time at the airport.

You can find key information on arriving into London Heathrow, getting to and from the airport, as well as your journey through to boarding the aircraft on the separate pages for Terminal 3 and Terminal 5.

If you're connecting at Heathrow, you can find an overview of the process at the airport and FAQs on the flight connections page.

Which London airport and terminal?

British Airways operates from London Heathrow Terminal 3 and Terminal 5, as well as London City and London Gatwick airports. If you’re not sure where your flight is departing from or arriving into you can use our Which London airport and terminal tool.

Flight information

Check when your flight arrives or departs.

The Heathrow experience

collapsedshowShopping
man shopping for sunglasses.

From travel essentials to the latest gadgets

With over 160 shops in total, you'll find everything from last minute travel essentials, famous perfumes and skincare products to the latest electronic gadgets.

To make your life a little easier, a number of shopping services such as personal shopping, reserve and collect and home delivery are available through Heathrow.

London Heathrow airport shops

collapsedshowComplimentary beauty treatments

Enjoy free make-up lessons, skincare treatments or massage therapies at World Duty Free. With treatments taking as little as two minutes you can relax with a hand and arm massage or refresh your skin with a mini facial in preparation for your flight.

London Heathrow airport beauty treatments

collapsedshowRestaurants and bars
Two empty wine glasses.

Quality cuisine on the move

Whether you're looking for a snack or a full meal, the award-winning dining experience at Heathrow raises the bar for quality cuisine on the move. You can choose from more than 100 cafes, restaurants and bars, many of which cater for various dietary needs or serve meals in just 15 minutes for those in a hurry. Family friendly options, including children’s menus and ‘kids eat free’ policies are also available in many restaurants.

London Heathrow airport restaurants, cafes and bars

collapsedshowLounges
chairs in a business lounge.

A place for both serious relaxation and serious business

Relax in one of our elegant and luxurious lounges, offering access to delicious food and beverages, complimentary treatments at the Elemis Travel Spa, free Wi-Fi, showers and dedicated work areas.

Access to the lounges is based on your travel class and/or frequent flyer membership status.

collapsedshowVAT refunds

If you live outside the EU you can claim back the 20% UK sales tax (VAT) for many things bought in the United Kingdom. When you make the purchase, ensure you keep the receipt and request a tax refund form from the retailer. These can be processed at the airport at either:

  1. The Travelex counter (before security) for items that will be packed into checked baggage or
  2. Customs (after security) for jewellery, electrical items worth more than £250 or items that will be packed into hand baggage.

Queues for this service can be long so please factor in additional time at the airport and ensure you come prepared with the completed documentation.

Airport services

As well as the shopping and dining experience, Heathrow airport also offers a great range of facilities for connectivity, family travel and last minute travel essentials.

  • Stay connected while you wait for your flight with free Wi-Fi on your personal devices, pay-as-you-go computer desks with internet access and free mobile and laptop charging stations.
  • Pick up your last minute essentials with foreign exchange bureaus open from 05:30 until the last flight departs, pharmacies in all terminals and cash machines both before and after security.
  • For those travelling with children, baby changing facilities are available in all terminals, with additional nursing rooms in Terminal 3. To help keep your children entertained, play areas are available in all Terminals 3 and 5 (children must be accompanied by an adult at all times).
  • If you require additional support at the airport you can find wheelchair accessible toilets, induction loops and help points throughout the airport.
  • A range of additional baggage services is available, including baggage storage and a porter service to help carry your bags.

Help and contacts

Talking to customer.

See our FAQs and contact information for any questions about your journey.

Help and contacts

Airport hotels

Couple with luggage at hotel.

If you need to stay overnight, we offer a wide range of conveniently located and easily accessible hotels.

London Heathrow airport hotels