Lamentamos qualquer inconveniente causado pelo atraso ou cancelamento do seu voo. Sabemos o quão desgastante estas situações podem ser e faremos sempre o nosso melhor para as tentar evitar. Se tivermos de fazer alterações, teremos o cuidado de ponderar todas as opções possíveis no sentido de minimizar o impacto das mesmas na sua viagem e só cancelaremos um voo em caso de necessidade absoluta.
*Tal como determinado pelos regulamentos da UE:
If your flight is cancelled, we'll automatically re-arrange any disability or mobility assistance you have requested.
• If your flight is cancelled, we will do our best to maintain the seats you had previously selected.
• If you paid to reserve a particular seat, we will do our best to find a suitable alternative for you. Where this is not possible, you can apply for a refund.
If your flight is cancelled, we will carry forward any meals you had ordered in advance (including special meals) to your rebooked flight.
Get help with lost and damaged baggage.
If your flight is delayed or cancelled and you incurred additional expenses because of this, you may be able to claim a refund. If you have travel insurance for your journey, please contact your insurer first to save time and for a greater level of coverage.
Please note that we will only refund reasonable expenses for the above.
The quickest way to claim your expenses is to do this online. You will need:
It takes about 10 to 15 minutes to complete the form. Our Customer Relations team will aim to process your claim as soon as possible.
Please contact them directly to advise and make changes to your booking.
Please see your rebook and refund options for more information.