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A Guide for Passengers with Disabilities - JAL PRIORITY GUEST SUPPORT - Ensuring a safe, comfortable journey for all passengers - At JAL, passengers with disabilities as well as passengers with illness or injury are treated as Priority Guests. We offer various services for Priority Guests. If you have any questions, please contact the JAL Priority Guest Reservations.Basic Policy and Code of Conduct

Frequently Asked Questions(FAQ)

Information for passengers on International flights

JL-BA code-share flights are becoming more and more convenient.
All priority guests traveling on JL code-share flights on British Airways may contact JAL reservations for any changes to the reservation effective from 01 May 2013 (*1)
Also customers who use medical oxygen bottle or medical equipment in cabin can travel on JL code-share flights without re-booking on British Airways. (*2)

(*1) Some exceptions exist.
(*2) BA Medical Information Form is required when customers traveling on JL code-share flights on BA operating flights.


Learn more about our various assistance to meet your needs, from boarding at the departure airport to claiming your baggage upon arrival.