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Ensuring a safe and comfortable journey for all customers

Ensuring a safe and comfortable journey for all customers who with disabilities, illness and injury are treated as Priority Guests at JAL, offering various services.
Our airport staffs and cabin crew are waiting to assist you so please feel free to contact us for any information's. The more information we have concerning any special assistance you may require, the more prepared we can for your travel with us.

Basic Policy

DOM The contents related to customers of domestic use

INT The contents related to customers of international use

Customers with disabilities

Customers with illness or injury

Guidance of items and equipment

Other