On 2nd of June 2002, Iberia signed the Document of Client Commitment. This document was developed in the attached Quality Plan, whose object is to provide clients with detailed information about the basic conditions of the service offer so that they have a solid base on which to base their purchase decisions.
Its development has been promoted by the European Conference for Civil Aviation and the European Union, who jointly mediated the negotiation between the airlines, airport authorities and consumer organizations.
This commitment, of a voluntary nature, is being adopted by the most important airlines in Europe. Within our area, both Iberia and Iberia Regional Air Nostrum have subscribed to it.
Iberia Quality Plan