I suoi voli in ritardo o cancellati

Siamo spiacenti per gli inconvenienti derivanti dalla cancellazione o dal ritardo del suo volo. Sappiamo quanto possa essere stressante e facciamo sempre del nostro meglio per evitare che ciò accada. Se siamo costretti a fare delle modifiche, cerchiamo di considerare tutte le opzioni disponibili per ridurre al minimo i cambiamenti rispetto al suo viaggio e cancelliamo un volo solo se siamo assolutamente costretti a farlo.

Cosa possiamo fare per aiutarla

  • We'll notify you about any changes to your flight and keep you updated. Please provide us with your contact details so we're able to do this. If you're an Executive Club Member or a registered customer, you can store them for future journeys. We will not use this information for anything else or pass it on to third parties.
  • We'll automatically rebook you to the next available British Airways flight.
  • If the new booking isn't suitable, please see your options for changing your booking.
  • Depending on the flight distance and the length of the delay*, we will provide refreshments and meals (usually through vouchers) and refund relevant expenses.
  • Depending on the length of the delay, we will pay relevant compensation for your delayed or cancelled flight.

 

*Secondo quanto stabilito dalla normative UE:

  • delays of two hours or more for flights of up to 1,500 km
  • delays of three hours or more for flights within the EU of more than 1,500 km, and all other flights between 1,500km and 3,500km
  • delays of four hours or more for all other flights

Procedura:

  • Provide us with your contact details so we can inform you about changes to your booking. If you're an Executive Club Member or a registered customer, you can store them for future journeys. We will not use this information for anything else or pass it on to third parties.
  • Check if you received any notifications from us - in most cases, we'll automatically rebook you to the next available flight. See your options for more information.
  • Controlli lo stato del suo volo. Si rechi all'aeroporto solo se il suo volo è in partenza per evitare tempi lunghi di attesa e file.
  • Check in online or with the British Airways app rather than at the airport to save time and avoid stress if there are queues. You must have passed through airport security at least 45 minutes prior to the scheduled departure time of your flight.
  • If you have a connecting flight, check the minimum connection time it takes to reach your flight.
compressomostraOpzioni di riprenotazione e rimborso compressomostraAssistance and service requests

Disabilità e ausili per la mobilità

If your flight is cancelled, we'll automatically re-arrange any disability or mobility assistance you have requested.

Ulteriori informazioni sull'assistenza per disabilità e mobilità

 

Reserved seats

• If your flight is cancelled, we will do our best to maintain the seats you had previously selected.

• If you paid to reserve a particular seat, we will do our best to find a suitable alternative for you. Where this is not possible, you can apply for a refund.

 

Ordered meals

If your flight is cancelled, we will carry forward any meals you had ordered in advance (including special meals) to your rebooked flight.

compressomostraBagagli smarriti o danneggiati
compressomostraExpenses

If your flight is delayed or cancelled and you incurred additional expenses because of this, you may be able to claim a refund. If you have travel insurance for your journey, please contact your insurer first to save time and for a greater level of coverage.

 

Oggetto del reclamo

  • Hotel accommodation (where necessary)
  • Transport between the hotel and the airport (where necessary)
  • Meals and refreshments
  • Two telephone calls or internet-related costs to contact people outside the airport

Please note that we will only refund reasonable expenses for the above.

 

What you cannot claim for

  • If you choose to travel from a different departure point or to a different destination than your original booking, we won't cover any expenses for travel between these or any other consequential expenses, e.g. car hire, parking costs, etc.
  • We won't refund any unreasonable expenses.

How to claim for expenses

The quickest way to claim your expenses is to do this online. You will need:

  • the names of all passengers that you are claiming for
  • details of all the delayed/cancelled flights in your journey (including date, from/to, flight number and airline operating the flight)
  • details of your expenses (e.g. hotel, transport, meals, phone and internet costs)
  • expense receipts and other supporting documents to attach to the form or send us by post; once you have submitted your claim we will email you a confirmation and the postal address
  • your bank account details to process the payment

It takes about 10 to 15 minutes to complete the form. Our Customer Relations team will aim to process your claim as soon as possible.

Claim for expenses

compressomostraRimborso compressomostracontacts

If you booked through a travel agent, tour operator or online (but not on ba.com):

Please contact them directly to advise and make changes to your booking.

 

If you booked directly with British Airways (on ba.com or by calling a British Airways contact centre):

Please see your rebook and refund options for more information.

compressomostraInformazioni legali