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London Heathrow Terminal 5

London Heathrow Terminal 5 departures hall.

Enjoy a seamless journey through the airport. With stylish shops, restaurants and luxurious Galleries lounges, Terminal 5 will change the way you fly forever.

British Airways flights also depart from Heathrow Terminals 1 and 3, London City and London Gatwick.

Check which London airport terminal your flight is departing from

Useful information about Heathrow Terminal 5

collapsedshowCheck in and clear security at least 35 minutes before your flight

Important information:

  • You must pass through check-in no later than 45 minutes before your flight.
  • You must have entered Security at least 35 minutes before your flight departs.
  • You must be at your boarding gate at least 20 minutes before your flight departs.
  • If you do not meet these times, you will not be allowed on to your flight.
collapsedshowCheck-in facilities at Terminal 5

Print your boarding pass

If you have used online or mobile check-in and you need to print your boarding pass, you can go to a check-in kiosk or a check-in desk at the airport to collect it.

Check-in kiosks

Terminal 5 is split into zones with Zone A at the North end of the terminal and Zone J at the South end.

To help the flow of people through the terminal, you should go to the zone relevant to your destination or class of travel.

Zone information

  • Zone A - is for children travelling alone and customers who have oversized baggage to check in.
  • Zones B and C and G - Bag Drop desks for domestic, shorthaul and longhaul flights. Customers with hand baggage who are travelling longhaul, or to Kiev or Tripoli can get their passports checked in this zone.
  • Zones D, F and G - Bag Drop for domestic, shorthaul and longhaul flights.
  • Zone G - Fast Bag Drop desks for domestic, shorthaul and longhaul flights and customers travelling to Moscow or St. Petersburg must go to this zone to have their passport checked and to drop off checked baggage.
  • Zone H - is the Club World and Club Europe check-in area. Our Silver and Bronze Executive Club members can also use this zone to check in.
  • Zone J  - is the dedicated area of the terminal for First customers. First customers can also use any of the eligible zones above.
collapsedshowBag Drop desk opening times

 Bag Drop desks for checked baggage open at the following times:

Bag Drop desk opening times
Premier, Gold and Silver Executive Club members From 05:00 on the day of departure
First, Club World and Club Europe passengers From 05:00 on the day of departure
Euro Traveller and Domestic passengers 3 hours before your flight departure time*
World Traveller and World Traveller Plus passengers 3 hours before your flight departure time*

*The earliest Bag Drop opening time is 05:00.

collapsedshowPassport & visa checks for intercontinental flights - hand baggage only

Intercontinental flights include Moscow, St Petersburg, Kiev and Tripoli.

If you have hand baggage only and you have checked in online, using a mobile or at a check-in kiosk, you will need to go to a passport and visa check desk before going through airport security. This ensures we have checked that you are ready to fly and are carrying the correct passport and travel documents before going through airport security.

Zone information

  • For any intercontinental flight go to Zones B, C, or G.
  • For Moscow or St Petersburg go to desks in Zone G.
  • For Kiev or Tripoli go to desks in Zones B, C or G.

If you have baggage to check in, your passport and visa will be checked at a Bag Drop or Customer Service Desk.

collapsedshowSecurity for UK Domestic flights

A digital photograph of all customers on UK Domestic flights from London Heathrow Terminal 5 will be taken at airport security. When boarding the flight, the photograph will be checked. Once checks are complete, all photographs will be deleted.

collapsedshowTerminal 5 satellite buildings

Terminal 5 consists of three satellite buildings. They are all used for departures and arrivals:

  • Terminal 5A – is the main building and has gate numbers 1-23.
  • Terminal 5B – is a satellite terminal and has gate numbers 32-48.
  • Terminal 5C – is a satellite terminal and has gate numbers 52-66.

These buildings are all linked by a transit system, and the transit trains run frequently.

Please note: Do not make your way to Terminal 5B or Terminal 5C unless you are departing from these terminals, as this may result in you missing your flight.

Eligible customers may use the lounges in Terminal 5A or Terminal 5B if their flight departs from Terminal 5C as there are no lounge facilities in T5C. Please ensure you have enough time before your flight to make use of the lounge facilities and to proceed to the terminal you are departing from.

Terminal 5A

Terminal 5A is the main terminal building. There are two customer service desks in this terminal: the Central and South customer service desks. The South customer service desk is located towards the southern end of the building, and is the only point after security where flight bookings can be made or amended. The Central customer service desk can be used to obtain information about your departure and is located on the main concourse towards the northern end of the building.

Terminal 5A also houses the British Airways Galleries First and Club lounges, the Concorde Room, as well as the Arrivals lounge.

The Arrivals lounge is located on the 1st floor using the green lifts before check-in and security.

Terminal 5B

Terminal 5B has a Galleries Club lounge for the use of eligible customers departing from Terminal 5B and Terminal 5C. There is also a customer service desk where you can get flight departure information. There are also a few shops in this satellite terminal.

Eligible customers departing from Terminal 5C are welcome to use the lounge here. Please ensure you have enough time before your flight to use this facility and make your way to Terminal 5C.

Terminal 5C

Terminal 5C is the smallest of the three and has a customer service desk and a few shops. There are no lounge facilities here.

If departing from Terminal 5C, eligible customers are asked to use the lounge facilities in Terminal 5A or Terminal 5B and then travel on the transit train to Terminal 5C when they are invited to board their flight.

Please note: Proceeding to a satellite building other than the one you are departing from may result in you missing your flight.

Eligible customers departing from Terminal 5C should ensure they have enough time before their flight to use the lounge facilities and make their way to their respective gates.

collapsedshowFlight connections within Terminal 5

International connections - longhaul and shorthaul

If you are connecting onto another British Airways flight please ensure you are familiar with which terminal your onward flight departs from. Please use our 'Which London airport terminal' tool to obtain this information.

Recommended minimum transfer times:

  • for flight connections within Terminal 5: 60mins
  • if travelling between London Heathrow terminals: 90mins
Purple "Flight Connections" sign.

Follow the signs for flight connections

Upon disembarkation of the aircraft, if connecting please follow the purple 'Flight Connections' sign which will direct you towards the flight connections centre.

Please ensure you check the flight information screens in the arrivals corridor on your way to flight connections. It is possible that your gate number may be displayed and that you may be departing out of the same building that you have landed in. If this is the case then you can contact British Airways staff that will be happy to assist you.

If you do not see your flight listed on the flight information screen, please carry on following the purple sign and board the train to flight connections.

Once you have arrived at the flight connections centre and your documentation has been checked, you will then be allowed to pass through security to proceed to the departures lounge.

Please monitor the flight information screens in the departures lounge, where your gate will be displayed.

Domestic connections

All passengers arriving on longhaul or shorthaul services who have a domestic connection should follow the purple flight connections sign. Once you are in the flight connections centre, please proceed to the domestic zone where your documentation will be checked and your photo taken before proceeding through to security.

For passengers arriving on a domestic flight and connecting onto a shorthaul or longhaul service, please follow the Flight Connections Terminal 5 sign. This will direct you to a desk where your photo will be captured and you can then go through to the departures lounge.

collapsedshowFlight connections at Heathrow

Travelling between terminals at London Heathrow? Follow the purple signs

  • Check which terminal your onward flight is departing from, and if that is a different terminal to the one you landed in, just follow the purple ‘Flight Connections’ signs to your next terminal and onward flight.
  • There are purple connections buses which will take you to your new terminal.
  • The recommended minimum transfer times if travelling between terminals is 90mins.

Do I need to collect my baggage?

If your baggage has been labelled through to your onward flight from Heathrow, you don’t have to collect your baggage at the terminal you arrive into.

I don't have my onward flights boarding pass

  • Follow the purple sign to Flight Connections and if your flight is with another airline make your way to the correct terminal for that airline. Once there, speak to a representative of that airline who will be able to help you.
  • If your next flight is with British Airways, speak to one of our members of staff at Flight Connections.

Can I leave the airport?

  • We strongly recommend that if you wish to leave the airport, you should allow a minimum of 6 hours between flights.
  • If you choose to leave, it is your responsibility to ensure you have all the appropriate documents required to enter into the UK and clear border security.
  • You must return to the airport and be cleared through security at least 35 minutes before the scheduled departure time of your flight, or you will not be accepted for travel.
collapsedshowConnecting to Gatwick and London City airports

Connecting between Heathrow and Gatwick

London Heathrow and Gatwick airports are located approximately 30 miles apart. The recommended minimum connecting time between Heathrow and Gatwick is 3 hours.

  • The best way to travel direct between Heathrow and Gatwick is to take a National Express coach. It is fast, frequent, safe and great value for money.
  • Heathrow to Gatwick coach services run 80 times a day, and the journey takes up to an hour.
  • Coach services arrive and depart from the lower level outside the international arrivals area.

National Express coach tickets can be purchased at the coach ticketing office in the international arrivals area or online to ensure a great fare using the link below.

You must collect all your bags before leaving London Heathrow.

Coach travel between Heathrow and Gatwick

Connecting to London City airport

The minimum recommended connection time between London airports is 3.5 hours.

You must collect all your bags before leaving London Heathrow.

Information about connecting to London City airport

collapsedshowLounge information

If you’re travelling in First, Club World or Club Europe or are a Gold or Silver Executive Club member, you’ll have access to Terminal 5’s exclusive Galleries lounges, sleek contemporary interiors with a touch of uniquely British style.

Terminal 5A and Terminal 5B each have lounge facilities. There are no lounge facilities in Terminal 5C.

Opening hours:

  • The lounges in London Heathrow Terminal 5 (except the Arrivals lounge) are open between 05:00 and 22:30.
  • The Galleries Arrivals lounge in London Heathrow Terminal 5 is open from 05.00 to 14.00.

Galleries Lounges in Terminal 5A

The Concorde Room.

The Concorde Room

For customers travelling in First*.

A place for both serious relaxation and serious business, the soothingly understated opulence and calm of the Concorde Room provides a genuinely exclusive environment for First passengers.

World class lounge features include:

  • intimate dining with elegantly designed booths and full waiter service
  • the Concorde Bar
  • state-of-the-art business suite capable of seating eight with PCs and full printing facilities
  • three private cabanas - hotel-style rooms with a comfortable day bed and ensuite bathroom
  • a terrace and viewing area where you can enjoy a relaxing drink and spectacular views

*Gold Executive Club members who earn 5,000 Tier Points will be issued with a Concorde Room Card.

Galleries First lounge.

Galleries First lounge

For Gold Executive Club members and customers travelling in First.

Whether you’re travelling for business or pleasure, you’ll find your needs catered for with:

  • a Champagne Bar, Gold Bar and Wine Gallery
  • a Coffee House
  • the Refectory & Deli
  • a terrace and viewing area
  • a dedicated work and entertainment zone installed with full Microsoft Office software package
  • free Wi-Fi throughout
  • Kids Zone designed by El Ultimo Grito
Galleries Club lounge.

Galleries Club lounge

For Gold and Silver Executive Club members, and customers travelling in First, Club World and Club Europe.

The Galleries Club lounge offers a range of luxury amenities throughout, including:

  • the Chef’s Theatre and Food Court with a view into the kitchen
  • a deli and coffee house
  • a 20 seater cinema
  • free Wi-Fi throughout
  • dedicated work and entertainment zone with desktop computers and printers
  • a complimentary Silver Bar
  • a specially designed Kids Zone

There is a Galleries Club lounge at both ends of Terminal 5 as well as in the satellite building, Terminal 5B.

If you are departing from Terminal 5A, you must use the lounges within 5A and not go to Terminal 5B as you will not be able to return to 5A.

If you are departing from Terminal 5C, you must use the lounges in 5A or 5B as there are no lounge facilities in 5C.

Running shower.

Galleries Arrivals lounge

The Galleries Arrivals lounge is available for those travelling in First and Club World, or Gold Executive Club members travelling longhaul.

The comfortable lounge allows you to pause, unwind, collect your thoughts and freshen up. Make sure you’re ready for the day ahead with an invigorating power shower, help yourself to food and drink or catch up on some work.

You can also enjoy a complimentary well-being treatment at the Elemis Travel Spa while the valet service presses your suit, ensuring you leave looking as good as you feel.

The Galleries Arrivals lounge at London Heathrow Terminal 5 is open daily from 05.00 to 14.00.

Galleries lounges in Terminal 5B

Galleries Club lounge

If you're travelling on a longhaul flight from Terminal 5B, we suggest you use our Galleries Club lounge located in Terminal 5B.

You are offered the same facilities as the Galleries Club lounges in Terminal 5A. It also means that you will be close to your gate for boarding, as the journey between 5A and 5B takes approximately 15 minutes.

If you are departing from Terminal 5B or Terminal 5C, we recommend that you leave the lounge 35 minutes before departure to ensure you arrive at the boarding gate no later than 20 minutes before departure.

collapsedshowShopping and eating at Terminal 5

Shopping at Terminal 5

At Terminal 5, you'll find everything from famous perfumes to the latest electronic gadgets, as well as all your travel essentials.

Fashionistas are in for a treat too. Top brands such as Harrods, Tiffany & Co, Mulberry, Prada, Kurt Geiger and Reiss have all created unique Terminal 5 stores. Many, such as Paul Smith's Globe, offer exclusive Terminal 5 pieces.

Heathrow Airport shops A-Z

Restaurants and bars at Terminal 5

Whether it's a light bite or a full meal, the Terminal 5 dining experience raises the bar for quality cuisine on the move. You might wish you could come and eat here even if you weren't catching a flight.

Gordon Ramsay's exciting restaurant, Plane Food, is a perfect example, with delicious recipes served in a stunning setting bathed in glorious natural light with views out over the runways.

Heathrow Airport restaurants, cafés and bars A-Z

collapsedshowBe at your boarding gate at least 20 minutes before your flight
  • You must be at your boarding gate at least 20 minutes before your flight departs.
  • If you do not meet this time, you will not be allowed on to your flight.
collapsedshowFast Track

Fast Track Security is available for:

  • all customers travelling in First, Club World and Club Europe
  • British Airways Executive Club Gold and Silver members plus one guest
  • oneworld Emerald and Sapphire members plus one guest
  • customers with a fully flexible UK Domestic ticket (Business UK)

Fast Track Boarding is available for:

  • all customers travelling in First, Club World and Club Europe
  • customers with a fully flexible UK Domestic ticket (Business UK)
  • British Airways Executive Club Gold and Silver members
  • oneworld Emerald and Sapphire members

Fast Track Arrivals is available for:

  • customers travelling in First, Club World and Club Europe who hold a non-EU passport
  • British Airways Executive Club Gold and Silver members who hold a non-EU passport, plus one guest
  • oneworld Emerald and Sapphire members
collapsedshowHeathrow by Invitation
Heathrow by Invitation logo.

The discreet departure and arrival service provided by Heathrow Airport

Heathrow by Invitation allows you to bypass the main airport terminals and can be purchased if you are travelling in First, Club World or Club Europe.

Before your flight, you will be greeted and shown to your own personal lounge where you can enjoy light refreshments, relaxing in total privacy. Meanwhile your check-in and security are taken care of by dedicated hosts. A private car will take you to the steps of your departing flight or collect you from your arriving flight.

Since you will bypass the main terminal, regrettably our range of dining and spa facilities in our Concorde, Galleries and Arrivals lounges at London Heathrow will not be accessible.

collapsedshowTransport links

Airport map

London Heathrow Terminal 5 airport map.