North America refund requests

To request a refund of an unused British Airways ticket or to follow up on an existing refund request, please refer to the information below.

Your refund options

collapsedshowRequest a refund of tickets purchased directly from British Airways

If you purchased your ticket on ba.com, over the phone with British Airways or from one of our ticket counters, you may request your refund from British Airways.

Refund requests may be subject to a servicing fee.

 

Refund request of an electronic ticket

If you hold an electronic ticket and need to submit a new refund request, please submit your refund request using one of the following options:

Online (this is the fastest way to obtain your refund)

To apply for a refund online, go to Manage My Booking.

Refund requests may be subject to a servicing fee.

Email

If you are unable to access Manage My Booking, email British Airways Refunds North America.

Refund requests may be subject to a servicing fee.

Fax

Customers who are unable to use the above options should fax their refund request to 1-212-251-6753.

Please be sure to include all of the following information:

  • your contact details
  • passenger(s) name
  • passenger reference number (PNR)
  • ticket number(s)
  • reason for your refund request
  • any other supporting documentation

Refund requests may be subject to a servicing fee.

 

Refund request of a paper ticket

If you hold a paper ticket or are not able to apply for your refund using any of the above options, you should send your refund request via standard mail to:

British Airways - ticket refunds
PO Box 300745
Jamaica
NY 11430-0745
USA

Please be sure to include all of the following information:

  • your contact details
  • passenger(s) name
  • passenger reference number (PNR)
  • ticket number(s)
  • reason for your refund request
  • any other supporting documentation

Refund requests may be subject to a servicing fee.

collapsedshowRequest a refund of tickets purchased from someone other than British Airways

Refund requests should be directed to the ticket issuer, so if you purchased your ticket from a travel agent, please send your refund request directly to them.

There are a number of situations, however, when you should contact British Airways directly for a refund. These are:

  1. when the ticket(s) are over 1 year old
  2. if you have lost the ticket(s) you want to refund
  3. if the ticket(s) you originally purchased from someone other than British Airways were re–issued by British Airways
  4. if you wish to refund your ticket(s) due to death

If your refund request falls into any of these four categories, please contact British Airways directly with your refund request.

collapsedshowFollow up on an existing refund request

To folow up on an existing refund request, please use one of the following options to contact British Airways, based on the channel you used to request your refund:

 Information to include on your mail/fax:

  • your contact details
  • passenger(s) name
  • refunds reference number
  • passenger reference number (PNR)
  • ticket number(s)
  • reason for your refund request
  • any other supporting documentation