Before you fly
Everything you need to know to get your journey with us off to a smooth start.
Your documents
Check what you need for your trip and make sure everything is in place before you travel.
Arrange your travel insurance
Give yourself peace of mind with cover from our official travel insurance provider Europ Assistance, available in selected regions.
Passports, visas and entry requirements
Make sure you have the right documents to complete your journey without a hitch.
Additional assistance
Learn about the kinds of assistance we provide and get the help you need for a safe and comfortable journey.
Disability and mobility assistance
Find out how to request assistance for your needs and how to travel with a service dog.
Travel assistance
Advice and support for young travellers, people with medical conditions, pets and more.
Check your baggage requirements
Avoid problems at check-in by making sure your baggage is in order before you get to the airport.
Baggage allowance
Check your baggage allowance, find out how to transport special items such as sports equipment and pre-book any extra baggage that you need for your trip.
Doorstep bag check-in
Airportr collect your baggage from your home so you can travel to the airport luggage-free. Available for flights from London Heathrow, London Gatwick, Geneva, Zurich and Vienna.
Plan your flight
Get the best in-flight experience by planning in advance.
Choose your seat
Make sure you get the seats you want when you fly with us.
Choose your food
See the food options in our cabins, how to order in advance and how to report special dietary requirements.
High Life Shop
Shop from our wide selection of duty and tax free products and get it all delivered to your seat. Plus, earn or spend Avios on everything you buy.
Flight check in
Find out about the options for checking in to your flight.
Upgrade your flight
Ready to take your flight to the next level? Discover how to upgrade your cabin type before you fly. Find out more about our travel classes.
Upgrade with Avios
Find out how to use your Avios to upgrade your cabin.
Pay to upgrade online
Find out if you can upgrade an existing booking online, and how much it'll cost.
Upgrade at the airport
You can pay to upgrade at the airport, simply ask what's available when you check in and we'll do the rest.
Upgrade your airport experience
Explore options to make the start of your holiday more relaxed. Find more upgrade opportunities at London Heathrow and London Gatwick.
Relax in the lounge
Enjoy access to airport lounges across the globe with Lounge Pass, no matter which airline you're flying with or cabin you're travelling in.
Your personal concierge
Our partner, DiamondAir International, offers a meet and assist concierge service that guides you through the airports we fly to around the world.
Getting to the airport
Get your journey off to a smooth start by planning your travel to the airport. Find out more about the airports we fly from.
Airport parking
We've partnered with ParkVia to make it easier for you to reserve space and park at UK and international airports.
Heathrow Express
The Heathrow Express is the fastest way to travel between central London and Heathrow Airport.
National Express
Book travel from across the UK on regular coach services throughout the week to UK airports.
At the airport
When it's time to jet off, make sure you know what to expect.
Checking in and boarding
Find out the best way to check in at the airport and how we'll board you.
Check your flight status
Search for live information about British Airways departures and arrivals.