Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.
If your flight has been cancelled, or you've experienced a significant delay, we will help you re-arrange your travel plans.
If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim.
Contact the airport you were in or flying to when you lost your property.
Please tell us at least 48 hours before your flight if you require assistance during your journey.
Recognised assistance dogs can travel in the cabin free of charge.
Please contact your travel agent directly to arrange a refund.
You may be able to request a refund in Manage My Booking:
If you're unable to refund your ticket in Manage My Booking, please call us:
Please complete the following form:
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
Our Customer Relations team is here to help you with any problems you've had during or after your journey.
If you need help with delayed or cancelled flights, lost or damaged baggage or making a complaint, please see the sections above.
If you want to talk to us about something else, please email us.
We value your comments about our website. Please let us know what you think so that we can continue to improve it.