Cancellations, delays and baggage problems

How we can help you

We are sorry when your journey with us doesn't go as smoothly as you would like. When it happens we want you to be able find the information you need quickly and easily, so this page gives you details to help you find out what you can do yourself online and how to contact us.

What to do if your flight is delayed or cancelled

What to do if your flight is delayed or cancelled

If your flight has been cancelled, or you've experienced a significant delay, we will help you re-arrange your travel plans.

Rebooking options

Seating changes and refunds

What to do if your baggage is delayed or missing

What to do if your baggage is delayed or missing

If we misplace or lose your baggage, we will make every effort to return it to you as soon as possible.

Use the link below to:

  • check on the status of a bag that has already been reported
  • tell us about a missing bag for the first time
  • update an existing report with new details
  • claim baggage expenses or compensation

Damaged, delayed or lost baggage

Travel News

Travel News

Check on the status of your flight using our real time arrivals and departures information or find out the latest travel news.

Flight status

Travel news

Other useful information

Read through our guidelines to help you understand what you may be entitled to.

General Conditions of Carriage

European Union law on flight cancellations and long delays

Notice of Liability