Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowGet help with baggage claims
Contact details and opening hoursWebsite and email

Fax: +31 (0) 20 3469398
(for sending copies of documents or receipts)

Baggage claim form

Help and advice about lost and damaged baggage

collapsedshowEnquire about changes to an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +31 (0) 20 700 6065
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: +31 (0) 20 346 9389

Fax: +31 (0) 20 3469398
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Write to us

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +31 (0) 20 2035166
Daily
07:00-23:00

Fax: +34 91 51 1317
(for sending copies of documents or receipts)

Baggage tracer

Email baggage tracing:
britishairways@infopir.net

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: +31 (0)20 3469388
Monday - Friday
10:00-12:00, 15:00-17:00

Request a group travel quote

collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +31 (0) 20 3469559
Monday - Friday
09:00-18:00
Saturday
09:00-14:00