Help and contacts

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.

Frequently asked questions

Get help with...

collapsedshowDelayed or cancelled flights

If your flight has been cancelled, or you've experienced a significant delay, we will help you re-arrange your travel plans.

Rebooking options

Seating changes and refunds

If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim.

Make a claim for disruption expenses

collapsedshowLost or damaged baggage and lost property

Problems with checked baggage

  • How to report a missing or damaged bag or contents.
  • Check the status of a missing bag.
  • Claim baggage-related expenses or compensation.

Get advice, links and contact details for lost and damaged bags


Lost property on an aircraft or in an airport

Contact the airport you were in or flying to when you lost your property.

Lost property contacts

collapsedshowRequesting special assistance
collapsedshowApplying for a refund

Tickets bought through a travel agent

Please contact your travel agent directly to arrange a refund.


Tickets bought directly from British Airways

You may be able to request a refund in Manage My Booking:

Manage My Booking

If you're unable to refund your ticket in Manage My Booking, please call us:

Telephone numbers


British Midland (bmi) tickets

Please complete the following form:

bmi ticket refunds

collapsedshowDuplicate receipts, proof of travel and insurance claims

It you booked directly with British Airways, use this form to request:

  • a duplicate receipt (e-tickets and other fees)
  • a ticket cost breakdown
  • proof that you travelled
  • proof that you didn't travel
  • proof that your flight was cancelled

Please allow 48 hours from the time you made your booking before submitting your request.

Receipt and document requests

collapsedshowMaking a complaint

We are sorry your travel experience with us didn't meet your expectations.

Call Customer Relations to make a complaint


collapsedshowSaying thank you

Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.

Say thank you to one of our team

Our telephone numbers, email and addresses

collapsedshowExecutive Club enquiries

You'll see the most relevant contact details for you if you are logged in to

Telephone numbers and addresses

Email form (not available in all countries)

collapsedshowOn Business enquiries collapsedshowCustomer Relations enquiries

Our Customer Relations team is here to help you with any problems you've had during or after your journey.

If you need help with delayed or cancelled flights, lost or damaged baggage or making a complaint, please see the sections above.

If you want to speak to us about something else, please call us.

Customer Relations contact details

collapsedshowOpenSkies customers collapsedshowAll other enquiries

Telephone numbers and addresses

Email form (for non-urgent queries only; not available in all countries)


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