Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily
07:00-01:00 Eastern Standard Time (EST)

collapsedshowEnquire about changes to an existing hotel or car rental booking
Contact details and opening hours

Telephone: 1-877-4-AVACATION
Monday - Friday
07:00-23:00 Eastern Standard Time (EST)

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

collapsedshowContact British Airways Holidays
Contact details and opening hoursWebsite and email

Telephone: 1-877-4-AVACATION
Monday - Friday
07:00-23:00 Eastern Standard Time (EST)

Book hotels, cars and holidays

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: (USA) +212-251-6711
(for sending copies of documents or receipts)

British Airways
Customer Relations USA
PO Box 300686
Jamaica
NY 11430-0686
USA

Write to us

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +1 758 454 8186

Telephone: +1 758 454 8258

Fax: +1 758 454 8259
(for sending copies of documents or receipts)

Baggage tracer

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: (USA) +212-251-6711
(for sending copies of documents or receipts)

Hewanorra International Airport
Vieux Fort
St Lucia

Baggage claim form

Help and advice about lost and damaged baggage

collapsedshowHelp with using our website
Contact details and opening hoursWebsite and email

Telephone: 1-800-403-0882

(if travelling within 72 hours)
Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily, 24 hours a day

Accessibility and site help