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Revenue Management have been trialling a new Re-accommodation Booking Tool on cancelled flights over the summer and autumn. The tool has proved a success, and will now be used to handle all British Airways operated prime flights that are cancelled within 48 hours of departure.
The Re-accommodation Booking Tool is a robotic that works on the Amadeus reservations system.
Customers will be advised of their flight cancellation by SMS/email. If the customer does not wish to accept the rebooking, they may be manually rebooked and Standard Customer Guidelines apply.
The new process for the collection of reservation change fees became effective for Sabre agents on the 30 September 2013.
Effective 11 November 2013, EMD-S will become the only valid document for collection of Reservation Change Fees and Refundable Balance. We will longer accept VMCOs issued in Amadeus Reservation System or VMPDs issued in BSP Link.
Failing to adhere to the correct document issuance and reporting process will result in an ADM being raised for GBP 25.00 or local currency equivalent.
If you have any queries regarding GDS entries, please contact your relevant GDS helpdesk.
Qatar Airways (QR) became part of oneworld on 30 October, adding one of the world’s fastest growing and most highly rated airlines to the alliance.
Qatar is the only major Gulf carrier to join a global airline alliance, thus substantially strengthening oneworld with an additional 20 destinations and the following 5 new countries: Ethiopia, Iran, Rwanda, Tanzania and Serbia.
Doha International Airport is the primary hub for QR and includes a dedicated terminal for Qatar's First and Business class customers. Premium customers flying on QR flights have access to both Departure and Arrival lounges, as well as a Premium Spa. All of our Gold (Emerald) and Silver (Sapphire) Executive Club Members now have access to Qatar's Premium Departure lounge.
Qatar operate 5 direct flights every day between London Heathrow Terminal 4 and Doha T2, whilst British Airways operate a daily service to DOH from LHR T5 via BAH. Our oneworld partner, Royal Jordanian, also operates into DOH from Amman. The minimum connecting time at DOH is 60 minutes.
We have introduced a new option on ba.com so Executive Club Members can use Avios as part payment against a commercial ticket when making bookings* directly with us.
|Avios required||Saving from price of commercial flight|
|1,500 Avios||£10 saving|
|3,000 Avios||£20 saving|
|4,500 Avios||£30 saving|
Prices are per person and valid in either Euro Traveller or Club Europe.
The new option is available on shorthaul journeys departing from the UK from 29 October 2013, and on shorthaul journeys departing from the rest of Europe on 4 November 2013.
Customers will still collect Avios and Tier Points on these flights. For example, a Blue Executive Club member on a return flight between London and Istanbul use 3,000 Avios to get £20 off the price of their ticket and still collect 3,104 Avios.
*Group and trade bookings are currently not available for Part-pay with Avios.
We are working with American Airlines and making changes to the combined schedule between London and New York JFK for the Summer 2014 schedule. The changes mean that customers will benefit from:
*including the combined London Heathrow to JFK, British Airways flights between London City and JFK and British Airways flights between London Heathrow and Newark.
Together with American Airlines, we offer more lie-flat beds in premium cabins between New York and London – almost three times as many as the next alliance.
We are also the only alliance to offer first class on flights between London and New York JFK – offering five times more first class seats than all the other airlines combined between London and New York. The new service will start from 30 March 2014.
From Summer 2014, BA181 will depart LHR at 18:55 arriving JFK at 21:55, the returning BA180 will depart JFK at 07:15 arriving LHR at 18:55. This change will continue through to the following Winter 2014 season. This service will replace one of American Airlines’ flights. American Airlines will deploy another of its new 777-300ER aircraft, meaning that all 3 American Airlines flights are now operated by the latest additions to its fleet.
We will add an extra daily frequency, BA181/180, to LHR-JFK from the Summer 2014 season, which will take our overall LHR-JFK frequency to 9 per day.
Following the successful trial on selected routes of new shorthaul fare types, including the Hand Baggage Only fare, we have decided to extended the fare types across all of the shorthaul point to point flights with the following execptions: London to Moscow (longhaul service)
Please ensure your staff are aware that when ticketing groups on BA ticket stock, they must include the 'Umbrella Deal' number in the Tour Code on the ticket.
All agency staff should be made aware of their Umbrella deal by their line managers/trainers when they are using BT ticketing.
The 'Umbrella Deal' number can be found in the PNR (each PNR will also include a sub-deal number, but this is clearly marked as not being for agent use, and should be ignored).
Failure to include the correct 'Umbrella deal' number in the Tour Code on the ticket will result in an ADM.