British Airways makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.
As you make a booking we need to capture your personal details to go into the booking. At this point the information is encrypted. You can tell this is happening as browsers will display a key or padlock at the bottom left corner of the screen.
When you send your personal details to us, none of the information is stored on the website, it is passed straight back to our secure servers at our Heathrow headquarters, where it only exists as part of the record of your transaction.
If you see a security message during the booking process, it is simply informing you that you are entering a secure area of the site. You will also see this message when you are severing the connection with our secure server, and moving into an open, public area of the site. At this point all of your personal information has been deleted, whether or not you actually completed a purchase. Your browser can be configured to display this message or not, as you choose.
British Airways makes every effort to ensure only authorized access is made to your booking when using Manage My Booking. This includes applying different levels of authentication depending on who you are and which services are being used.
If you are not a member of the Executive Club or you are a member but you are not logged into your account, then you will need to provide your booking reference and your surname to view your itinerary, add and change seat and special meal requests, add your Advance Passenger Information (API) or email your itinerary to a friend.
You will need to provide additional information to view details of any special meal previously requested, view or change your API or to print or email your e-ticket receipt. We will not ask for new information as part of this process; it will already have been provided by whoever made your booking at that time or by you when updating your booking. The information which may be requested includes your passport number and associated travel details, or all or part of the credit or debit card number of the card used to make your booking. If any of this information is not attached to your booking, then these second level authenticated services will not be used.
If you are a member of the Executive Club and you are logged into your account, we will recognise the bookings which you have associated to you through your account. We will only request additional information from you (as described above) to view or change another person’s API (on the same booking as yourself), or to print or email your e-ticket receipt.
Note: This information reflects our current security policy. If there are any changes in industry standards, the law or our procedures, the information in these pages will be updated.
There is an Internet fraud practice known as 'Phishing' which is the illegal gathering of personal information by deception. Unsolicited emails are sent to individuals from lists illegally gathered by a third party, and recipients are asked to enter or reconfirm bank or password details into a 'cloned' or illegal copy website.
For your protection please be aware of the following facts:
N.B. If you have reason to suspect an email claiming to be from British Airways is fraudulent, please forward it to firstname.lastname@example.org to investigate its authenticity and take appropriate action. Please note that we cannot enter into correspondence over emails sent to this address, therefore you will not receive a reply.
Please refer to our FAQs for more information.
Last updated: July 2014
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