Rebooking options if your flight is cancelled

We are sorry for the inconvenience caused as a result of your flight being cancelled.

This page outlines the rebooking options available to you and how to make changes to your booking.

Rebooking options available to you now

If you are booked to travel on a flight that is cancelled, you can either:

  • Rebook onto another British Airways flight at a later date at no extra charge and subject to availability

OR

  • Cancel your booking and claim a refund to the original form of payment

If your booking also includes any other BA flights that are not cancelled you will be able to change these flights at the same time.

 

If your booking includes a hotel, a car, a transfer or an experience booked in conjunction with a cancelled flight, you can either:

  • Rebook to travel, on a like for like basis, within a 14 day period after the scheduled departure time of the original flight at no extra charge and subject to availability

OR

  • Rebook to travel, 15 days or more after the scheduled departure time of the original flight. Rebookings are subject to availability and no amendment fee will be charged. Any difference in the price of your hotel, car, transfer or experience will need to be paid by you or will be refunded to you

OR

  • Cancel your booking and claim a refund to the original form of payment.

 You will need to call your Local British Airways office to make these changes. See below.

 

For full details of what you are entitled to, please read our guidelines.

General Conditions of Carriage

European Union law on flight cancellations and long delays

Notice of liability

How to actually make changes to your booking

If you booked through a travel agent, tour operator or online (but not on ba.com)

Please contact them directly.

 

If you made a flight only booking on ba.com or by calling a BA call centre

If you have a flight only booking and have received notification of a flight cancellation you can try to re-book yourself to the same destination using Manage My Booking.

Go to Manage My Booking

 

If you are unable to use ba.com you can call us using the telephone numbers below

In the UK:  0844 493 0787

In the US:  1 800 247 9297 (1 800 AIRWAYS) (07:00-23:00 local time)

Contact details for other British Airways offices

 

If you have booked a hotel, a car, a transfer or an experience through
British Airways, with or without a flight, and

  • have already started your journey
    Please call the British Airways Holidays 24 hour helpline. You will find the number for this on your "non-flight vouchers".

OR

  • have not yet started your journey
    Please call your local call centre using the numbers given below

    In the UK: 0844 493 0762 (06:00-20:00 local time)

    In the US: 1 877 428 2228 (09:00-19:00 EST)

Contact details for other British Airways offices