Help and contacts

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.

Get help with...

collapsedshowDelayed or cancelled flights

If your flight has been cancelled, or you've experienced a significant delay, we will help you re-arrange your travel plans.

Rebooking options

Seating changes and refunds

If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim.

Make a claim for disruption expenses

collapsedshowLost or damaged baggage and lost property

Problems with checked baggage

  • How to report a missing or damaged bag or contents.
  • Check the status of a missing bag.
  • Claim  baggage-related expenses or compensation.

Get advice, links and contact details for lost and damaged bags


Lost property on an aircraft or in an airport

Contact the airport you were in or flying to when you lost your property.

Lost property contacts

collapsedshowDisability and mobility assistance collapsedshowApplying for a refund

Tickets bought through a travel agent

Please contact your travel agent directly to arrange a refund.


Tickets bought directly from British Airways

You may be able to request a refund in Manage My Booking:

Manage My Booking

If you're unable to refund your ticket in Manage My Booking, please call us:

Telephone numbers


British Midland (bmi) tickets

Please complete the following form:

bmi ticket refunds

collapsedshowDuplicate receipts, proof of travel and insurance claims

It you booked directly with British Airways, use this form to request:

  • a duplicate receipt (e-tickets and other fees)
  • a ticket cost breakdown
  • proof that you travelled
  • proof that you didn't travel
  • proof that your flight was cancelled

Please allow 48 hours from the time you made your booking before submitting your request.

Receipt and document requests

collapsedshowMaking a complaint

We are sorry your travel experience with us didn't meet your expectations.To help us resolve your issue as quickly as possible, please choose from the following options.

New complaints and claims

Call Customer Relations

Email us

If you live in a country within the EU, an Online Dispute Resolution platform has been set up by the European Commission. You can find out more about the Online Dispute Resolution service here.

Please note that, as British Airways is not currently subscribed to an Alternative Dispute Resolution Scheme, the Online Dispute Resolution platform will not be able to accept your British Airways complaint.

Update us or check on an existing complaint or claim

Call Customer Relations

Email us

collapsedshowSaying thank you

Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.

Say thank you to one of our team

Our telephone numbers, email and addresses

collapsedshowExecutive Club enquiries

You'll see the most relevant contact details for you if you are logged in to

Telephone numbers and addresses

Email form (not available in all countries)

collapsedshowOn Business enquiries collapsedshowCustomer Relations enquiries

We are committed to providing the highest standards of service for our customers.

If you feel that we haven't lived up to your expectations in any way, we'd like to know so we can put things right for you.

Please contact us with the details of your complaint and we'll do all we can to resolve this for you.

Customer Relations contact details

There is an alternative dispute resolution scheme provided by The Ombudsman Service Ltd who will deal with consumer disputes.

Please note that BA does not participate in the scheme at this time.

Contact the Ombudsman Service

collapsedshowOpenSkies customers collapsedshowAll other enquiries

Telephone numbers and addresses

Email form (for non-urgent queries only; not available in all countries)


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