Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.
If your flight has been cancelled, or you've experienced a significant delay, we will help you re-arrange your travel plans.
If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim.
Contact the airport you were in or flying to when you lost your property.
Please contact your travel agent directly to arrange a refund.
You may be able to request a refund in Manage My Booking:
If you're unable to refund your ticket in Manage My Booking, please call us:
Please complete the following form:
It you booked directly with British Airways, use this form to request:
Please allow 48 hours from the time you made your booking before submitting your request.
We are sorry your travel experience with us didn't meet your expectations.To help us resolve your issue as quickly as possible, please choose from the following options.
Please note that, as British Airways is not currently subscribed to an Alternative Dispute Resolution Scheme, the Online Dispute Resolution platform will not be able to accept your British Airways complaint.
Had a great experience and want to thank someone for it? We'll make sure your comments reach the right person.
We are committed to providing the highest standards of service for our customers.
If you feel that we haven't lived up to your expectations in any way, we'd like to know so we can put things right for you.
Please contact us with the details of your complaint and we'll do all we can to resolve this for you.
There is an alternative dispute resolution scheme provided by The Ombudsman Service Ltd who will deal with consumer disputes.
Please note that BA does not participate in the scheme at this time.
We value your comments about our website. Please let us know what you think so that we can continue to improve it.