Page feedback

Please select an answer for the feedback question.

Did you find the information you were looking for on this page?

characters left


Page feedback

Thank you

We appreciate you taking the time to help us.

Checking in

An African American woman using laptop in the living room.

Don’t wait until you get to the airport, check-in online or on your mobile from wherever you are. You'll even have a greater seat choice, so go ahead and check in 24 hours before you fly.

When you might have to check in at the airport

  • If you are travelling in a group of more than 9 people, you will need to check in at an airport kiosk or check in desk.
  • If your child is travelling alone, or with you but on a separate booking, you will need to go to a check-in desk.

How you can check in


Close-up of typing hands.
  • Check in from 24 hours before your flight departs.
  • Print your own boarding pass, save or email it to print later.
  • If you lose or forget your boarding pass you can print it again at a check-in kiosk at the airport.

Online check-in demo

Check in now

On your mobile

Four different smartphones and operating system icons.
  • Check in from 24 hours before your flight departs using our app with our mobile site.
  • Download and store your boarding pass on your mobile.

Our mobile app

Mobile boarding pass

At the airport

Check-in kiosk at London Heathrow Terminal 5.
  • Use our airport kiosks to check in and print your boarding pass.
  • All you need is your booking reference or form of identification (e.g. credit/debit card, Executive Club card or passport).
  • If you need our help, you can also check in at a check-in desk.

Hand baggage only

With hand baggage only and your boarding pass you can go straight through security.

More about our hand baggage allowance

Checked baggage

With checked baggage and your boarding pass you need to go to our bag drop desk before you go to security.

Find your checked baggage allowance in Manage My Booking

Check-in essentials

collapsedshowCheck-in times

You can check in online or on your mobile phone, from 24 hours and up to 1 hour, before your flight is scheduled to depart.

  • To find out check-in times at the airport, go to Manage My Booking. Click on your flight number, select ‘Check in’ and then click on ‘Other ways to check in’.
  • Check-in close times:

                 London Heathrow - all flights 45 minutes before departure

                 London Gatwick - all flights 45 minutes before departure

                 London City - all flights 20 minutes before departure

                 London Stansted - all flights 45 minutes before departure

                 UK domestic airports - 45 minutes before departure

                 Short haul European airports - 45 minutes before departure, except Lisbon (50) and Madrid (55)

                 Long haul international airports - at least 60 minutes before departure, check Manage My Booking

                 OpenSkies flights from Orly - 50 minutes before departure

  • You need have your boarding pass before check-in closes or we will be unable to accept you for your flight.
collapsedshowChecking in baggage

In addition to hand baggage you take on board, you can also check-in some baggage for free. Once you have completed check-in go straight to our Bag drop desk to check-in your bags.

If you are travelling from London Heathrow Terminal 3 or London City airport, you can print your own baggage tags at our check-in kiosk before going to the Bag drop desk.

Travelling with pushchairs (strollers)

If you have a small, fully collapsible and lightweight pushchair/stroller (with maximum dimensions of 117cm x 38cm x 38cm/46in x 15in x 15in when the pushchair is collapsed), you'll be able to take this right to the aircraft door at most airports.

Checking in baggage for connecting flights

Baggage will normally be checked through to your final destination, provided your journey is on the same ticket or booking reference. However, if you hold separate tickets for the flights in your journey, we will only check your baggage to your final destination if the connecting flights are contained within the same booking reference, for flights operated by British Airways or another oneworld airline.

Some countries will require you to clear customs at the first point of entry. For that purpose, please collect your baggage on arrival, even if it is tagged to the final destination, clear it through customs and then hand it back to an airline representative for your next flight(s).

If your journey involves a change of airport (e.g. arriving at Heathrow, departing from Gatwick or arriving at New York JFK and leaving from La Guardia), your baggage will not be checked to your final destination. Please reclaim your baggage at the arrival airport and check them in again once you reach the airport that your next flight will depart from.

Extra baggage

If you want to take extra baggage over your free allowance with you, either pay for it at the airport or to save time and money, pay for it when you make your booking online or through Manage My Booking before you check-in.

More about baggage

Find out your baggage allowance in Manage My Booking

collapsedshowPassport, ID and visa

Always ensure you have the correct travel documentation for the country you are travelling to. We will check your passport, ID and visa, at the boarding gate.

Passport and visa check at London Heathrow Terminal 5

If you are flying longhaul, or to Moscow, St. Petersburg, Tripoli or Kiev with:

  • hand baggage only, take your travel documents to a passport and visa desk before going to security
  • checked baggage, go to a Bag Drop Desk and we will check your passport and visa

More about passports and visas

collapsedshowAirport security checks

Screening of hand baggage can take longer than expected, so allow plenty of time to travel through the airport and arrive at the gate on time.

London Heathrow

If you are travelling from Terminal 3 or 5 you need to go through security at least 35 minutes before your flight is scheduled to depart or you will miss your flight.

Travelling from the USA

Even if you have already checked in, you need to go to a check in desk to have your travel documents reviewed before you go through security.

collapsedshowBoarding our aircraft
  • Ensure you know when your boarding gate closes and arrive on time as you will not be able to board your flight once the gate has closed.
  • We will check your boarding pass, passport, ID and visa, at the boarding gate.
  • Our cabin crew will check your boarding pass when you get onto the aircraft.