Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 902 111 333
(local calls)
Monday - Friday
09:00-18:00

collapsedshowEnquire about changes to an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +34 911 776310
Monday - Friday
09:30-12:00, 15:00-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Telephone: 902 100 127
(local calls)
Monday - Friday
09:00-17:00

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: +34 912 754 779
(English only)

Fax: +49 421 5575 747
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Write to us

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: 902 131 024
(local calls)

Telephone: +34 91 514 1324
(international calls)
Daily
07:00-23:00

Fax: +34 91 514 1317
(for sending copies of documents or receipts)

Baggage tracer

Email baggage tracing:
britishairways@infopir.net

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 747
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Baggage claim form

Help and advice about lost and damaged baggage