Meal Terms and Conditions

collapsedshowGeneral
  • Pre-ordered main meals are available on selected British Airways ("BA") operated long haul routes only for travellers travelling in First, Club World or World Traveller Plus cabins.
  • Pre-paid main meals are available on selected British Airways (“BA”) operated long haul routes only for travellers travelling World Traveller cabins.
  • Pre-order main meals can be ordered from the existing on board menu via Manage My Booking on ba.com. By pre-ordering your main meal you are confirming that you accept these terms and conditions and the terms and conditions relating to the First, Club World & World Traveller Plus pre-ordered meals set out below.
  • Pre-paid main meals can be ordered via Manage My Booking on ba.com. By pre-paying for your main meal you are confirming that you accept these terms and conditions and the terms and conditions relating to World Traveller pre-paid meals set out below.
  • Orders must be placed no later than 24 hours before the flight’s scheduled departure time.
  • Should you change your seat, please notify a member of our Cabin Crew to avoid delay in serving your meal.
  • Pre-order or pre-paid meal options may not always be suitable for certain dietary requirements.
  • BA is unable to guarantee that certain ingredients, including but not limited to peanuts and peanut derivatives, will not be used in our on board meals and we are not able to guarantee an environment completely free from allergens.
  • It is the responsibility of customers to take all necessary medical precautions to prepare for the possibility of exposure to allergens and BA accepts no liability for any such exposure except where as a result of BA negligence.
  • If you require a certain type of meal due to medical or religious reasons then you should only select the special meal pertaining to that requirement and not pre-order from the on board menu or use the pre-paid meal service.
  • Passengers unable to use the pre-order or pre-pay online capability can contact their local British Airways office to book their meal.
  • We reserve the right to make changes to ingredients and to substitute ingredients with equivalent food components within specific meals at short notice and without prior notice.
  • The pre-ordered or pre-paid meal served during your flight may differ in size, taste or appearance from any visual or textual description on ba.com.
  • BA reserves the right, at its sole discretion, to cancel the pre-order option at any time.
  • BA shall not be liable for any failure to perform, or delay in performance, of any of their obligations that are caused by events outside of their reasonable control.
  • BA’s failure to enforce any of these Terms and Conditions shall not constitute a waiver of that provision.
  • If any of these Terms and Conditions are held to be invalid or unenforceable, the remainder of these Terms and Conditions shall remain valid and enforceable.
  • These Terms and Conditions shall be governed by English law and are subject to the exclusive jurisdiction of the English courts.
collapsedshowWorld Traveller (economy)
  • Your pre-paid meal can be booked at any time up to 24 hours before the departure time of your flight.
  • World Traveller pre-paid meals will replace the main economy meal service offered on board.
  • If you have a special meal preference in your Executive Club membership profile but choose to pay for a meal selection then this will supersede the meal choice in your profile for that flight only.
  • On a flight where there are two meal services you will not be able to order a special meal for the other meal service. For the avoidance of doubt, if you order a vegetarian pre-paid meal on a flight with two meal services, it is not possible to guarantee that your other meal will also be vegetarian.
  • In the event that your meal does not meet your expectations it is important that you notify the cabin crew on your flight.
Cancellation and Refunds
  • If you pay to upgrade from World Traveller then you are entitled to request a refund for your prepaid meal provided that it is more than 24 hours before departure.
  • If your pre-paid meal tray is not available on the day then you will be offered a choice on board from the World Traveller meal choices and will be entitled to request a refund.
  • If your flight is disrupted on the day then your pre-paid meal may not be available and you will be offered the World Traveller meal choice on board. In such circumstances you will be entitled to request a refund.
  • Whilst we do our best to provide the meal that you have ordered there may be times where, due to operational reasons or reasons outside of our control, we are unable to supply your preferred choice. In such circumstances you will be offered another option on board and you will be entitled to request a refund.
  • You will be able to voluntarily cancel your meal and request a refund for a pre-paid meal at any point up until 24 hours before your scheduled time of departure.
  • For the avoidance of doubt, pre - paid World Traveller meals cannot be voluntarily cancelled and refunded less than 24 hours before the time of departure.
  • In the event that you change your flight at any point up until 24 hours before your scheduled time of departure, your pre-paid meal will be cancelled and you will be entitled to request a refund. You will still be able to book a new pre-paid meal on the new flight should you wish to (subject to these terms and conditions).
  • For the avoidance of doubt, if you change your flight less than 24 hours before your scheduled time of departure, you will not be entitled to request a refund nor will it be possible to book a new pre-paid meal for the new flight.
  • In the event that you voluntarily cancel your flight at any point up until 24 hours before your scheduled time of departure, you will be entitled to request a refund.
  • For the avoidance of doubt, if you voluntarily cancel your flight less than 24 hours before your scheduled time of departure, you will not be entitled to request a refund.
Refunds Request Procedure
collapsedshowFirst, Club World (business) and World Traveller Plus (premium economy)
  • If you change your flight within 24 hours of departure to another flight which has a scheduled departure time less than 24 hours from booking, your pre-ordered meal will not be honoured and you will not be able to pre-order a meal on the new flight. You will be offered the available meal options on board.
  • If you change your flight within 24 hours of departure to another flight which has a scheduled departure time which is more than 24 hours from booking, you will be able to pre-order a meal on the new flight if this service is available on Manage My Booking. If the pre-order service is not available on the new flight the meal you pre-ordered will not be honoured and you will be offered the available meal options on board.
  • If you have an existing special meal preference in your Executive Club membership profile but choose to pre-order a meal, your pre-ordered meal will supersede the meal choice in your profile for that flight only.
  • Whilst we do our best to provide the meal that you have ordered, there may be times where, due to operational reasons or reasons outside of our control, we are unable to supply your preferred choice. In such circumstances you will be offered another option on board.
  • If your flight is disrupted on the day it will not be possible for us to honour the pre-ordered meal choice. You will be offered an alternative meal choice on board.
  • If you choose not to pre-order your main meal online you will still be able to choose your meal on board from the same menu, however meal options will be subject to availability.