If you change your mind you can request a full refund for your meal up until 24 hours before your flight's scheduled time of departure.
You can change your meal up until 24 hours before your flight's scheduled time of departure. If you change to a higher priced option there will be an additional payment to make and if you change to a lower priced option, we will refund you the difference.
We do all we can to deliver the meal you have booked, but there may be very rare occasions where we are unable to, in which case you will be entitled to a full refund.
Complimentary drinks are served to everyone, regardless of their meal selection.
No, the standard on-board meal is replaced with the meal you choose from our menu online. Any additional meal services will still be offered to you as normal.
Your meal will be served with the main meal service on your flight.
Not at the moment as the advance order service is being offered on selected flight from the UK initially. We expect to make the service more widely available in the future.
No, you can order for some or all people in your booking.
No, you can order for different people at any time up to 24 hours before your flight's scheduled departure.
You'll be required to pay for your meal when you place your order online.
You can order your meal in advance from approximately 30 days up to 24 hours before your flight's scheduled departure.
Whilst we hope that you will be more than happy with your meal, if it's not to your complete satisfaction, please let the cabin crew know.
Unfortunately not as we need 24 hours advance notice to be able to deliver your order to the aircraft in time.
We don't offer our wider selection of meals for purchase on-board as there is limited space to store them. That is why they are available to order exclusively online.
You don't have to pay for a more indulgent meal as you will be offered a complimentary standard meal on-board.
No, the standard meal served is complimentary, along with other meal services and drinks served on board.