We always endeavour to give you the best price when you visit ba.com. What’s more, if you book a flight with us and you find the same British Airways operated flight for less on another retail website other than ba.com (by midnight on the day of purchase) we promise to refund you the difference, subject to Terms and Conditions below.
To process a price promise claim we require a screenshot of the travel agent’s website. An example screenshot is available above as a clickable link.
To be eligible for a Price Promise claim your screenshot of the website should include as a minimum:
You may need to take more than one screenshot to capture all of this information
Hold down the power button and at the same time press the home button. Look through your Camera Roll to see if the image has been saved correctly. To find your Cameral Roll just click on the ‘Photos’ app on your home screen.
Press the Prnt Scrn (PRTSC) button (on some laptops you may have to press the function key at the same time)
Press the Command + Shift + 3 buttons together.
If the date or time are not shown in the bottom right hand corner of your screen please expand your task bar. This can be achieved by hovering your mouse until the pointer changes to a 2 sided arrow, click and drag the task bar up until the date and time are both revealed.
On BA.com you can find this information once you have selected your flight. Some travel agent websites also provide this information; this is often found once a flight has been selected and before you input your name and passport details.
This term refers to a booking that has not been made directly on a website, for example a ticket that is booked over the telephone or by physically visiting a travel agency.
A ticketing website is one which allows the customer to purchase a ticket directly from the site. Some comparison sites show the prices of flights but do not allow the customer to purchase a ticket. If you have seen a fare on one of these sites, follow the link to the ticketing website and take the screen-shot from the ticketing site.
We will respond to your claim within 2 business days. However it can take up to 28 days for a refund to be processed following the verification of the claim.
You are required to show a full breakdown of the fare, with all passengers included.
When comparing fares, we always compare the total price. This includes any credit/debit card charges and booking fees made by the online travel agent website. If a credit card has been used to make the booking on ba.com then the associated charges with that type of card are used in the comparison with the travel agent website.