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oneworld Global Support

Global Support member.

As a oneworld® passenger, our aim is to provide you with unrivalled service, support and recognition every time you travel within our extensive alliance network.

Seamless service throughout the oneworld network

oneworld member airlines have worked together to form Global Support teams in key airports around the world. The teams are connection experts and will be on hand to ensure your journey is as smooth as possible whenever you transfer between our member airlines’ flights.

The Global support teams monitor connecting flights and, where possible, they will meet and assist you if your connection is at risk. They will do their best to enable you to use fast track lanes through immigration or security to help you catch your next flight, as well as do everything possible to ensure that your baggage transfers with you to your final destination.

If you miss your connecting flight, the oneworld Global Support team will provide you with updated travel information, a new boarding pass and, where applicable, assistance with overnight accommodation.

You'll find oneworld transfer counters and service desks in the following airports around the world; just look for the oneworld logo when you transfer:

  • London Heathrow
  • Boston
  • Chicago O'Hare
  • Dallas/Fort Worth
  • Helsinki
  • Hong Kong
  • Los Angeles
  • Madrid-Barajas
  • Miami
  • New York JFK
  • Sydney
  • Tokyo-Narita

The service is offered at these airports whenever possible, subject to operational constraints.

Airport guides and terminal maps

View the location of oneworld service desks, transfer counters and ground transport zones at airports across the oneworld alliance.