Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 1800 - AIRWAYS

Telephone: 1800 - 2479297
Daily
07:00-23:00 Eastern Standard Time (EST)

collapsedshowEnquire about changes to an existing hotel or car rental booking
Contact details and opening hours

Telephone: 1-877-4-AVACATION
Monday - Friday
07:00-23:00 Eastern Standard Time (EST)

collapsedshowEnquire about group travel bookings
Contact details and opening hours

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

collapsedshowContact British Airways Holidays
Contact details and opening hoursWebsite and email

Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297

Telephone: 1-877-428-2228
(Toronto local calls)
Daily
07:00-23:00 Eastern Standard Time (EST)

Book hotels, cars and holidays

collapsedshowEnquire about refunds for flight bookings
Contact details and opening hoursAddressWebsite and email

Fax: 1-212-251-6753
(for sending copies of documents or receipts)

Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online.

British Airways
Ticket Refunds USA
PO Box 300745
Jamaica
NY 11430-0745

Refunds online

collapsedshowRefund vouchers for future travel
Address
British Airways
Ticket Unit
PO Box 300702
Jamaica
NY 11430-0702

Not all travel vouchers are refundable.
collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: 1-212-251-6711
(for sending copies of documents or receipts)

Please do not send multiple faxes for the same enquiry, as this can slow down response times.

British Airways
Customer Relations USA
PO Box 300686
Jamaica
NY 11430-0686
USA

Write to us

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Telephone: 1-800-828-8144

Fax: 1-877-767-7943
(for sending copies of documents or receipts)

British Airways
Baggage Claims
PO Box 300686
Jamaica
NY 11430-0686
USA
Please quote your ten digit file reference (e.g. LHRBA12345)

Baggage claim form

Help and advice about lost and damaged baggage

collapsedshowSupport for the hearing impaired
Contact details and opening hours

Telephone: 1-866-393-0961
Daily
07:00-23:00 Eastern Standard Time (EST)

collapsedshowHelp with using our website
Contact details and opening hoursWebsite and email

Telephone: 1-800-403-0882

(if travelling within 72 hours)
Telephone: 1-800-AIRWAYS

Telephone: 1-800-247-9297
Daily, 24 hours a day

Accessibility and site help

collapsedshowInformation about IAG Cargo
Website and email

Find your local office