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The way we run our business

Community investment

We have a long history of investing in the communities in which we operate. This work continues and in 2008/09 we supported over 120 community and conservation organisations in a variety of ways, including donating travel awards, cargo and excess baggage space.

We work closely with the communities around Heathrow and the UK regions. Our main priorities include education and youth development, supporting volunteering by our colleagues and promoting sustainable tourism, heritage and the environment.

We continue to be a member of both the London Benchmarking Group (LBG) and the Business in the Community (BITC) 15 Percent Club.

Education and youth development

Our Community Learning Centre – close to our Waterside headquarters at Heathrow – has welcomed nearly 50,000 young people and adult learners on a range of education programmes since its opening in 1999. Programmes relevant to the school curriculum are run in partnership with the United Nations International Children’s Emergency Fund (UNICEF) focusing on places we fly to, using workshops on customer service, information and communication technology and the environment.


The British Airways language flag award, offered to schools across the UK, has been recognised by the Foreign and Commonwealth Office and in 2008 won the Business Language Champion Partnership of the Year Award. We are seeking official accreditation for the programme which will allow the test to earn university points. Over 1,500 young people have gained a flag award in languages ranging from French to Urdu.


In partnership with the Natural History Museum, we have developed programmes allowing pupils from Heathrow schools to visit the museum, meet scientists and experience the work of the Darwin Centre.

Overseas, we have been working with UK and South African partners on a multi-agency Safer Communities programme in South Africa to reduce crime and increase community confidence. Since the programme began in 2003, over 40 schools and more than 200 volunteer youth coaches have been trained.



donated to charity.

BA Fun Run


raised for Cancer Research UK.

“Our partnership with UNICEF, Change for Good, celebrated reaching its £25 million milestone in July 2008.”

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