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British Airways would like to apologise for the disruption experienced by passengers at London Heathrow over the past few days.

In order for us to be able to consider any claims for discretionary expenses incurred as a result of the recent disruption, please print off, complete and send this form to the following address. Please also include the originals of all associated receipts and any documentation provided to you by BA staff at the time. This will help us to ensure that your claim is considered and processed promptly.

British Airways
Customer Relations
PO Box 5619 (S506)
Sudbury
Suffolk
CO10 2PG
UK

  British Airways Claim form
   
  Flight details
Original Flight Number:  
Original date of departure:  
Departure Airport:  
Arrival Airport:  
   
  Contact information
Passenger First Name:  
Passenger Surname:  
Preferred contact:  
Contact address:  
   
   
   
Town/City:  
County/State:  
Post/Zip code:  
Country:  
Email:  
   
  Contact numbers
Home:  
Business:  
Mobile:  
   
  Other Details
Executive Club no:  
Tier - (e.g. Gold):  
   
  Comments/Claim details
   
  Your Luggage
   
  Only complete the remainder of this form if your baggage was affected by the disruption.

Did you obtain a Property Irregularity Report reference number at the airport?
If yes, please enter the number here:   BA
  Note: you do not need to fill out the remainder of this form if you have entered a reference number

If no, please complete the remainder of this form
   
How many bags did you check in?  
Did you pay for excess baggage?   yes
Please give excess baggage receipt reference:  
How many bags does this claim involve?  
   
  Describe your bags
   
  Bag 1
    Lost
    Delayed
Was this bag?   Damaged
    Contents missing
    Contents damaged
Baggage tag receipt number given to you at check in:  
  If this bag was lost or damaged then you must record the make, model, cost and date purchased.

Make/Model    
Approximate date of purchase      
Cost when purchased:  

  Please provide relevant details relating to any damage to bag or contents, or missing contents.
  Bag 2
    Lost
    Delayed
Was this bag?   Damaged
    Contents missing
    Contents damaged
Baggage tag receipt number given to you at check in:  
  If this bag was lost or damaged then you must record the make, model, cost and date purchased.

Make/Model    
Approximate date of purchase      
Cost when purchased:  

  Please provide relevant details relating to any damage to bag or contents, or missing contents.
   
  On Arrival
  If your bag was delayed give full details of the First Need expenses that were given to you at the airport:


If you had to purchase essential items please list in full. Please note all original receipts must be retained until settlement, as we may ask for them to be submitted in support of this claim.
Date Month   Store Item Cost VAT/Tax
 
 
 

If your bag was lost or not returned to you within 7 days please list all contents and value:
   
  Your Claim
What is the total value (and currency) of your claim?    
Do you have insurance cover in respect of this journey:   yes

We would advise you to contact your travel insurers also, as your policy should have more comprehensive cover than offered by the airline.

Name of Company:  
Policy number:  
Reference number of any claim made to your insurers:  
What is the excess on your policy:  

Please give details of any previous claims against British Airways in relation to delayed, damaged or missing contents from your checked luggage (type "None" if no previous claims):
Has this claim been presented to another carrier:   yes

British Airways takes the security of personal data very seriously and the data will be used in accordance with our Privacy Policy

The personal data (including any sensitive personal as defined in the Data Protection Act) will be retained on our database for the purposes of ensuring we improve the service to you and your company. Your personal data will be used for us to communicate with you and contact you to address any comments you might have (using any means of communication for which you have provided contact details, which may include post, email, fax and telephone).

By ticking the box below:
  I declare and certify that to the best of my knowledge and belief that:
1. the statements and details provided within this claim form are true and correct in every respect.
2. In the event of a third-party being liable for the loss, all rights in this matter are subrogated to British Airways on settlement of this claim.
3. I understand that the information I have provided may be made available to other airlines or insurance companies for underwriting and claims handling purposes.
4. I consent to the exchange of information between other airlines or insurance companies in the processing of my claim.
5. I also understand British Airways may instruct an external loss adjuster to further process my claim.

  Agreed
   
 Submit

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