Mixed Fleet - You'll find our managers almost anywhere

From the West Coast of America to Haneda in Japan, our Customer Service Managers are going further in every sense.

Since the launch of Mixed Fleet it has attracted the ultimate in compliments from customers, colleagues and peers. On board, our Customer Service Managers lead some of the industry’s best-respected cabin crew teams not only by example in the air, but also by carrying out a management role on the ground. In this environment of continuous improvement, you will have the opportunity to influence how things are done. Besides the opportunity to experience the prestige of first class now or in the future, you will have every chance to develop your British Airways management career on the ground and in the air.

The Role

The aircraft

With a mixture of short haul and long haul flights to increasingly diverse destinations, you will be flying Airbus on our shorthaul routes and could be flying our Boeing 777s, 747s, 787 and/or A380s on our longhaul routes.

The training

The initial training is designed to launch you into your new role and will lead into ongoing training opportunities.

Priority bidding will give you the opportunity to influence where and when you fly, with ground days for your other management responsibilities, training, recruitment and project delivery. In addition, it will allow you to plan your own personal development activities.

Additional benefits

As one of our Customer Service Managers you’ll have Club cabin priority when travelling on duty. Normal cabin priority will be standard when travelling for leisure and for a small supplement you can secure a premium standby which will give you Club priority.

In addition, you can look forward to hotline tickets, which are up to 30 annual reduced bookings to any BA destination, including hotels and car hire.

Be outstanding