From the West Coast of America to Haneda in Japan, our Customer Service Managers are going further in every sense.
Since the launch of Mixed Fleet it has attracted the ultimate in compliments from customers, colleagues and peers. On board, our Customer Service Managers lead some of the industry’s best-respected cabin crew teams not only by example in the air, but also by carrying out a management role on the ground. In this environment of continuous improvement, you will have the opportunity to influence how things are done. This is the first time we have created a management grade onboard and directly recruited into it – besides the opportunity to experience the prestige of first class now or in future, you will have every chance to develop your British Airways management career on the ground or in the air.