Mixed Fleet - You'll find our managers almost anywhere

From the West Coast of America to Haneda in Japan, our Customer Service Managers are going further in every sense.

Since the launch of Mixed Fleet it has attracted the ultimate in compliments from customers, colleagues and peers. On board, our Customer Service Managers lead some of the industry’s best-respected cabin crew teams not only by example in the air, but also by carrying out a management role on the ground. In this environment of continuous improvement, you will have the opportunity to influence how things are done. This is the first time we have created a management grade onboard and directly recruited into it – besides the opportunity to experience the prestige of first class now or in future, you will have every chance to develop your British Airways management career on the ground or in the air.

The Role

The aircraft

With a mixture of short haul and long haul flights to increasingly diverse destinations, initially you will be flying on Airbus, Boeing 747s and 777s including the new 777-300 with brand new World Traveller and first class cabins. As Mixed Fleet grows, new aircraft types will be added to the fleet with the possibility of A380 and 787 in the future.

The training

Your first six weeks will be taken up with safety and security training, management development, leadership skills and the delivery of top quality premium service. The initial training is designed to launch you into your new role and will lead into ongoing training opportunities.

Priority bidding will give you the opportunity to influence where and when you fly, with ground days for your other management responsibilities, training, recruitment and project delivery. In addition, it will allow you to plan your own personal development activities.

Additional benefits

As one of our Customer Service Managers you’ll have Club cabin priority when travelling on duty. Normal cabin priority will be standard when travelling for leisure and for a small supplement you can secure a premium standby which will give you Club priority.

In addition, you can look forward to hotline tickets, which are up to 30 annual reduced bookings to any BA destination, including hotels and car hire.

Be outstanding