Mixed Fleet - For more opportunities

Customer Service Manager (CSM)

In Mixed Fleet your hard work and drive to succeed will be recognised and rewarded. We offer performance-related rewards as well as training and development to support you to be outstanding. As Customer Service Manager, the rewards and benefits include:


Reward package starting from £25,000 plus elapsed hourly rate and with potential to increase annually in line with performance. 

Customer Service Manager (CSM)

In addition to the above, you will be eligible to participate in our management bonus scheme (Performance Related Reward) of up to 20% of base salary reviewed annually

  • 34 days annual leave

Additional Benefits:

  • Preference bidding
  • Investment in ongoing training and development
  • Attractive travel concessions across our extensive network and other airlines*
  • Unlimited discounted airfares for your friends and family
  • Innovative Leadership and Management Programmes
  • Contributory company pension scheme
  • Access to British Airways Health Services
  • Life insurance
  • Subsidised staff restaurants
  • Julien MacDonald designer uniform
  • Dedicated secure car parking close to Terminal 5
  • Free airport parking at Heathrow whilst on holiday
  • Discounts at selected car hire, hotels and retail stores
  • Excellent facilities at the award-winning Terminal 5 at Heathrow which includes our state-of-the-art Crew Report Centre

On site at our Waterside Head Office you have access to:

  • Barclays Bank, Waitrose, HighLife Shop, Company Gym, Dental Care, Saks Hair and Beauty

*after a qualifying period of six months

British Airways may alter or withdraw non-contractual benefits at its absolute discretion from time to time.

Be outstanding