Mixed Fleet - For a better destination

Here, the Mixed Fleet Management Team share their vision for the team:

Sally Munro-Smith, Head of Mixed Fleet

My vision for Mixed Fleet is to create a centre of excellence for customer service and hospitality.

To make this happen I’m looking for people who represent style, excellence and ambition.


Dynamic on board teams will delight our customers by providing outstanding levels of service in every cabin. How we make our guests feel will make them want to choose us again and again.

The roles will be challenging at times, but with us you’ll be very much in control of your future as all opportunities are based on merit.

Expansion of Mixed Fleet will mean that our cabin crew can look forward to flying to varied and exciting long and short-haul destinations. Join us in Mixed Fleet and you’ll be opening up a world of opportunities.

Lucy Dunn-Sims, Development Manager – Mixed Fleet

Mixed Fleet is a dynamic and exciting place to work!

Our plan is to continue to build Mixed Fleet adding new long and short haul destinations on a regular basis. We have been hugely impressed with the quality of new crew members who have joined us so far.

They are really making a difference and feedback from our customers and from other teams within BA has been fantastic. If you decide to apply for a role within Mixed Fleet you too will be able to make a real difference and play a part in building the growing reputation of our Fleet. Your individual contribution will be recognised and rewarded and the Mixed Fleet website provides more information about our performance related pay processes. Continuous improvement of our customer service through the development of our people is also an essential part of our success. To do this, we must listen to our crew’s views and create the right environment where crew can both enjoy their work and deliver exceptional customer service.

Naomi Butchers and Mark Pritchard, In Flight Customer Experience Area Managers – Mixed Fleet

Mixed Fleet is a very different flying experience.

Customer Service Managers are leaders who manage their teams not only in the air but also, uniquely, on the ground, with a mix of flying and management initiatives.

Naomi Butchers

The investment in tailored training and development for all roles could allow Cabin Crew members to achieve Customer Service Manager in only two years, through our Future Talent Customer Service Manager Development Programme.

We’ve designed the Future Talent Customer Service Manager Development Programme specifically for cabin crew who aspire to become part of the Mixed Fleet management team.

Mark Pritchard

There are also opportunities to join us as Cabin Crew where we will immediately train you to work across all of our cabins, including premium cabins.

We value our people and their contribution to the success of Mixed Fleet. Working as one team we will deliver outstanding results to our customers every time they fly.

Come and develop your career with us – together we can achieve great things.

Be outstanding