Mixed Fleet - For everything else you want to know


Unfortunately we can’t extend the application window, however, please be aware you can access the British Airways careers jobsite www.ba.com/careers/mixedfleet from anywhere in the world, so you can even apply whilst you’re away.

We are only recruiting for permanent positions.

Our aim is to contact you as soon as possible to let you know the outcome of your application.

It’s a development programme for people that aspire to be Customer Service Managers in the future. FTC is not a role, anyone undertaking the programme has the core role as Cabin Crew, however, being on the programme will support your learning and experience to better equip you to become a CSM in the future when vacancies arise.

You can re-apply for the Cabin Crew role in 12 months’ time.

It depends on what position you have applied for. Details will be provided to you if you are invited to our assessment day.

You can bid for your work by choosing longhaul or shorthaul trips, the length of trip and destination you prefer and when you want to take time off between trips. You will be required to retain recency on all relevant aircraft types, as well as having up-to-date product, brand and service knowledge for every cabin and aircraft you operate. As the fleet grows, there will be more trips to choose from.

To start you will be flying 777 and 747 on longhaul and Airbus on shorthaul, this will change over time as the fleet grows and other aircraft are introduced.

The current Mixed Fleet routes are Haneda, Las Vegas, St Petersburg, Denver, Nairobi, Prague, Pisa, Manchester, Kiev, Luanda, San Diego, Budapest, Rio de Janeiro, Vienna, Orly, Lisbon, Toulouse, Hamburg, Nairobi, Abuja, Chicago and Boston.

It is currently anticipated that your training will take place at Heathrow, however this may change dependant on resources and facilities.

We are unable to reimburse any travel expenses.

Training length varies depending on the role you’ve applied for but ranges from 40 to 47 days which includes days off.

We will update you on this information as the campaign progresses. However, we would encourage you to submit your application as soon as possible, as it is our intention to invite successful applicants in for assessment within a short time frame.

Customer Service Manager

You should allow yourself plenty of time – it takes around 40 minutes to complete if you’ve prepared your answers in advance.

As a CSM you will spend the majority of your time flying, inspiring your cabin crew to be outstanding. However, as a crucial part of the Fleet Management team you will have a unique opportunity to set the standards on which the fleet is built. In order to do this you will be required to spend some days each month working on the ground with your line manager on people management team activities and initiatives.

Yes, crew training will be a responsibility of CSMs and you will be off-lined from time to time. At the outset, we will be looking for a core number of CSMs to take up the opportunity to help train our new cabin crew recruits as they join, shaping and building the future of the fleet. Mixed Fleet embraces a dynamic, high performance culture and successful CSM candidates will play an integral role in providing the training required to achieve this.

The assessment activities are scheduled for five hours, please allow yourself a full day for your Assessment Centre.

The assessment centre is designed to provide you with an opportunity to demonstrate your motivation, skills and behaviours in relation to the roles in Mixed Fleet. It comprises a series of assessment events including an interview, individual role-plays and a group exercise.

You can re-apply for the CSM role after 6 months. If you were unsuccessful in a previous application for the Cabin Crew or Future Talent Customer Service Manager Development Programme, but have now gained more management experience you are welcome to apply for the CSM role. To have the confidence to lead in this environment you are likely to have had at least 12 months full time or equivalent flying experience at a senior level, as well as being a proven people manager.