Mixed Fleet - For more opportunities

Customer Service Manager (CSM)

This is a unique opportunity in leadership for those who can manage individual and team performance, as well as motivate and inspire their teams to deliver an outstanding customer experience every time they fly.

In the air

Role modelling the best of British Airways, you are the management representative responsible for the on board customer experience.

Leading a team of Cabin Crew, you will motivate and inspire them to create the most welcoming environment and deliver the outstanding level of customer service, with style, our customers expect from the British Airways brand.

Customer Service Manager

On the ground

You are empowered as part of a dynamic Management team to make key decisions to get the best out of your Cabin Crew.

Involved in all aspects of people management, from recruitment and training, to reward and recognition, you will have full accountability for your team.

management position

Bringing your ideas and enthusiasm, you will proactively seek opportunities for continuous improvement to deliver even greater results to our customers.

We are looking for truly exceptional individuals who have what it takes to be outstanding, and you can look forward to the rewards and career progression opportunities you would expect from a global premium airline.

customer service manager

This fantastic opportunity is open to experienced leaders who are either currently, or have previously been Senior Cabin Crew Members (SCCM).

As SCCM you are responsible for the delivery of cabin service standards and ensuring safety standards are adhered to in a single cabin or the entire aircraft. To have the confidence to lead in this environment you are likely to have had at least 12 months full time or equivalent flying experience at a senior level, as well as being a proven people manager.

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Be outstanding