Customer Service Manager (CSM)
This is a unique opportunity in leadership for those who can manage individual and team performance, as well as motivate and inspire their teams to deliver an outstanding customer experience every time they fly.
In the air
Role modelling the best of British Airways, you are the management representative responsible for the on board customer experience.
Leading a team of Cabin Crew, you will motivate and inspire them to create the most welcoming environment and deliver the outstanding level of customer service, with style, our customers expect from the British Airways brand.