Mixed Fleet - Leadership opportunities

Customer Service Manager (CSM)

This is a unique opportunity for you to lead, motivate and inspire a team. Role modelling the best of British Airways at all times setting the expectation to deliver an outstanding customer experience everytime you fly.

In the air

Leading a team of cabin crew, you will encourage them to create the most welcoming environment and deliver the outstanding level of customer service, with style, our customers expect from the British Airways brand.

 

Customer Service Manager

On the ground

You are empowered as part of a dynamic management team to make key decisions to get the best out of your cabin crew.

Involved in all aspects of people management, from recruitment and training to reward and recognition, you will have full accountability for your team.

management position

We are looking for truly exceptional individuals who have what it takes to be outstanding. Bringing your ideas and enthusiasm, you will proactively seek opportunities for continuous improvement to deliver even greater results.

customer service manager

This fantastic opportunity is open to experienced leaders who are either currently, or have previously worked as Senior Cabin Crew members (SCCM).

As SCCM you are responsible for the delivery of cabin service standards and ensuring safety standards are adhered to in a single cabin or the entire aircraft. To have the confidence to lead in this environment you are likely to have had at least 12 months full time or equivalent flying experience at a senior level, as well as being a proven people manager (within the last 6 years).

To apply/register your interest in the role please click here

Be outstanding